Telecom Analyst Associate

AEP Service Corporation; Gahanna (OH); On-site; USD 63,000 - 79,000; Full time

Job summary

AEP Service Corporation in Gahanna, Ohio is seeking a network support professional to assist with the management and testing of telecommunication networks, routers, switches, lines, modems, adapters and servers, and to support LAN/WAN operations.

Under general direction you will perform basic analyses of network software and hardware, resolve simple problems, assist in change/incident management, document project work, and prepare routine cost estimates while communicating effectively with

Qualifications

• Basic knowledge of communications technologies and inter-networking principles.
• Analytical techniques to handle basic assignments under guidance.
• Ability to communicate effectively in writing and verbally.
• Demonstrates teamwork and initiative in learning and applying new skills.
• Develops decision-making under supervision.

Responsibilities

• Assist with basic analysis, operation, administration, and troubleshooting of owned and leased networks.
• Under general direction perform technical analyses of network software and hardware.
• Help resolve basic technical problems related to network failure and integrity.
• Follow change and incident management processes for routine procedures.
• Document project work and cost estimates for routine engineering assignments.

Skills

Analytical skills

Communication skills

Team player

Initiative

Inter-networking basics

Education

Bachelor's degree in engineering/engineering technology/computer science/telecommunications

Associate degree with 2 years relevant experience

HS diploma/GED with 4 years relevant experience

Tools

Routers

Switches

Servers

Modems

Telecom equipment

Job description

Job Posting End Date10-10-2026Please note the job posting will close on the day before the posting end date.Job SummaryUnder general direction: assists with the management of telecommunication networks; assists with testing and analyzing network facilities, control software, routers, switches, lines, modems, adapters, and servers; assists with routine installation and support of LANs and/or WANs; performs technical analyses of software and hardware to ensure efficient operation; helps monitor data traffic and controls network performance; helps resolve basic technical problems related to network failure/integrity;Job DescriptionWhat You'll Do:Assists with basic analysis, operation, administration, and troubleshooting of owned and leased networks and systems; under general direction performs technical analyses of network software and hardware; helps resolve basic technical problems.Learns and adheres to policies, procedures, standards, codes, and regulations relevant to assignments. Pursues Zero Harm.Develops knowledge of AEP networks, components, and facilities to enable more efficient and comprehensive responses to projects and problems.Under general direction of more experienced employees prepares cost estimates for routine engineering assignments; documents project work; performs routine network assignments.Reviews and adheres to approval processes as part of change management, incident management, and trouble response scenarios. Follow standard workflow for routine analysis or operational procedures.Learn AEP's organizational structure and the specific role and responsibility of one's organizational unit.What We're Looking For:Education: Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field of study or Associate's degree in field mentioned above with 2 years of relevant work experience or HS diploma/GED with 4 years of relevant work experience required.Experience: No additional experience beyond what is listed above is required.Licenses/Certifications: Valid Driver's License is RequiredOTHER REQUIREMENTS:Possess entry to basic level knowledge of communications technologies and inter-networking principles.Demonstrate competency in analytical techniques necessary to handle basic assignments. (e.g., by dividing the problem into component steps, and performing the analysis necessary to complete each step.)Exhibit fundamental understanding of pertinent telecom equipment, materials, systems and business processes·Use initiative in looking for opportunities and presenting new ideas and new approaches.Communicate effectively, both verbally and in writing.Demonstrate the ability to be a team player· Relates to people in an open, friendly and sincere manner.Use initiative in looking for opportunities to increase job knowledge and technical skills.Develop decision making skills under guidance of higher-level employees.Core Competencies: Continuous improvement, team player, assume positive intent, safety first focus, continuous learning, professionalism.Occasional travel required.Where Putting the Customer First Powers Everything We DoAt AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!Compensation DataCompensation Grade:SP20-007Compensation Range:$63,496.00 - $79,369.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.