Telecom Analyst Associate

AEP Service Corporation; United States; On-site; USD 63,000 - 79,000; Full time

Job summary

American Electric Power (AEP) is seeking a Network Analyst to assist with the management of telecommunication networks, test and analyze network facilities, and support LAN/WAN operations. You will help monitor data traffic, resolve basic issues, and document project work.

Under general direction, you will develop knowledge of AEP networks, prepare cost estimates for routine engineering tasks, and follow change and incident management processes.

Qualifications

• Required education as listed or equivalent experience.
• Entry to basic level knowledge of communications technologies and inter-networking principles.
• Ability to analyze and troubleshoot network issues with guidance.

Responsibilities

• Assist with basic analysis, operation, administration, and troubleshooting of owned and leased networks and systems.
• Under general direction perform technical analyses of network software and hardware.
• Help resolve basic technical problems.

Skills

Basic networking concepts

Analytical thinking

Communication skills

Team collaboration

Problem solving

Education

Bachelor's degree in engineering

Associate's degree + 2 years experience

HS diploma/GED + 4 years experience

Job description

Job Posting End Date 10-10-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Under general direction: assists with the management of telecommunication networks; assists with testing and analyzing network facilities, control software, routers, switches, lines, modems, adapters, and servers; assists with routine installation and support of LANs and/or WANs; performs technical analyses of software and hardware to ensure efficient operation; helps monitor data traffic and controls network performance; helps resolve basic technical problems related to network failure/integrity;

Job Description

What You'll Do

• Assists with basic analysis, operation, administration, and troubleshooting of owned and leased networks and systems;
• Under general direction performs technical analyses of network software and hardware;
• Helps resolve basic technical problems.
• Learns and adheres to policies, procedures, standards, codes, and regulations relevant to assignments.
• Pursues Zero Harm.
• Develops knowledge of AEP networks, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
• Under general direction of more experienced employees prepares cost estimates for routine engineering assignments;
• Documents project work;
• Performs routine network assignments.
• Reviews and adheres to approval processes as part of change management, incident management, and trouble response scenarios.
• Follow standard workflow for routine analysis or operational procedures.
• Learn AEP's organizational structure and the specific role and responsibility of one's organizational unit.

What We're Looking For

Education

Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field of study or Associate's degree in field mentioned above with 2 years of relevant work experience or HS diploma/GED with 4 years of relevant work experience required.

Experience

No additional experience beyond what is listed above is required.

Licenses / Certifications

Valid Driver's License is Required.

Other Requirements

• Possess entry to basic level knowledge of communications technologies and inter-networking principles.
• Demonstrate competency in analytical techniques necessary to handle basic assignments (e.g., by dividing the problem into component steps, and performing the analysis necessary to complete each step.).
• Exhibit fundamental understanding of pertinent telecom equipment, materials, systems and business processes.
• Use initiative in looking for opportunities and presenting new ideas and new approaches.
• Communicate effectively, both verbally and in writing.
• Demonstrate the ability to be a team player.
• Relates to people in an open, friendly and sincere manner.
• Use initiative in looking for opportunities to increase job knowledge and technical skills.
• Develop decision making skills under guidance of higher-level employees.

Core Competencies

• Continuous improvement
• Team player
• Assume positive intent
• Safety first focus
• Continuous learning
• Professionalism

Occasional travel required.

Where Putting the Customer First Powers Everything We Do At AEP

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

• Compensation Grade: SP20-007
• Compensation Range: $63,496.00 - $79,369.00

The Physical Demand Level for this job is:

S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Company Culture

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It's an exciting time in the energy industry. Are you ready to be part of it? We're looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.