Transportation Dispatcher - 3rd Shift

Goodwill of Central and Northern Arizona; Phoenix (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K plans

Life insurance

Employee Assistance Program (EAP)

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona in Phoenix, AZ is seeking a Dispatch Clerk to coordinate truck driver assignments for safe, on-time deliveries. You will handle emails and phone calls, maintain records, and support the transportation team.

The role requires at least one year of customer service or dispatch experience, strong communication and organizational skills, and proficiency with MS Office Suite. Starting pay is $22.00 per hour.

Qualifications

• High School diploma, GED or equivalent required.
• One year of customer service or dispatch experience.
• Excellent written and oral communication skills.
• Outstanding organizational and time management skills.
• Proficient in MS Office Suite.
• Ability to read and speak English proficiently.
• Ability to pass a background check and drug screen.

Responsibilities

• Dispatches Truck Drivers (CDL and Non-CDL) safely and efficiently.
• Records and maintains files of requests, work, charges, and inventory.
• Coordinates with GCNA divisions and communicates effectively.
• Orders supplies and equipment to team members.
• Maintains day-to-day transportation operations to meet needs.
• Reads and responds to emails from stores with excellent service.
• Communicates equipment defects to fleet services.
• Provides feedback to Transportation Leaders to improve operations.
• Maintains regular in-person attendance.
• Models Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, Innovation.

Skills

Customer service

Dispatch coordination

Communication skills

MS Office

English proficiency

Education

High School diploma or GED

Tools

MS Office Suite

Job description

515 N 51st Ave Phoenix Arizona, 85043, [phone]Starting Pay :$22.00 Hourly

Position Description

Dispatches Truck Drivers (CDL and Non-CDL), for conveyance of materials in a safe manner for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, ensuring emails and phone calls are handled in a timely manner.

Essential Duties and Responsibilities

• Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Coordinates and effectively communicates with various GCNA divisions.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used.Immediately takes action and/or reports any unsafe or potential hazards.
• Orders supplies and equipment, issuing them to Team Members.
• Maintains the day-to-day operations of the transportation department including meeting Team Member and customer needs.
• Reads and responds to emails from stores, providing excellent customer service.
• Dispatches Drivers in a safe and efficient manner.
• Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Communicates power equipment defects to the fleet Services Team.
• Provides feedback to the Transportation Leaders on day-to-day operations in an effort to maintain and improve business and resolve problems.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Key Values/Enabling Attributes

• Trust - Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual.
• Collaboration - Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers.
• Engagement - Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us.
• Ownership - Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions.
• Innovation - Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change.

Minimum Qualifications (Education, Experience, Skills)

• High School diploma, GED or equivalent work experience required
• One year of customer service experience or dispatch experience required
• Excellent written and oral communication skills
• Outstanding organizational and time management skills
• Proficient in MS Office Suite
• Ability to speak and read English proficiently
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.