TechOps Engineer

Ceres FTS; Burlington (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

A growing software technology company is seeking a DevOps Engineer in Burlington, Massachusetts. This role involves monitoring and improving production services while collaborating with teams to solve technical issues. Candidates should have experience in supporting SaaS applications, working with Kubernetes, Docker, and cloud environments such as AWS or Azure. Onsite presence is required at least 3 days a week, and US employment authorization is mandatory.

Qualifications

• 3 years experience in DevOps or TechOps support for SaaS applications.
• Experience with Kubernetes, Docker in production environments.
• Familiarity with databases such as Kafka, Spark, Cassandra, ElasticSearch, and Redis.
• Demonstrated ability to adapt and solve operational challenges.

Responsibilities

• Analyze customer problems and manage support flow.
• Deploy new releases and monitor production services.
• Triage and resolve complex technical issues.
• Collaborate with teams within the organization.

Skills

Supporting SaaS applications

Kubernetes

Docker

AWS/Azure

Scripting languages (Bash/Python)

CI/CD pipeline automation

Problem-solving

Tools

Azure DevOps

Git

Kafka

Spark

Cassandra

ElasticSearch

Redis

AWS CDK

CloudFormation

Azure Bicep

Job description

We are a rapidly growing software technology company that still embodies a small start‑up culture. Our primary customers are global custody banks, asset servicers and institutional asset managers. We are hiring a Boston‑based, collaborative, tech‑savvy DevOps Engineer to be responsible for monitoring, troubleshooting, supporting ongoing development efforts, and improving the company’s production services.

What will you do?

• Analyze customer problems, identify root causes, and prioritize and dispatch support flow (including escalation management).
• Take full ownership of Production service including deploying new releases/hotfixes to production and monitoring.
• Handle technical escalations, troubleshooting, and resolving complex technical issues beyond Tier 1 level support.
• Triage bugs, quickly identifying and prioritizing bugs, and working with developers to resolve them.
• Maintain comprehensive product and support process knowledge.
• Support customer integration and 3rd party tools.
• Monitor the performance of the organization’s technology infrastructure.
• Automate tasks and processes related to software delivery (Pipelines).
• Ensure compliance with industry regulations.
• Collaborate effectively with other teams within the organization (R&D, CS, Tier1).

Requirements

• Experience in supporting SaaS applications as DevOps or TechOps support.
• Experience with DevOps tools and technologies, including:
  • 3y proven experience with Kubernetes & Docker.
  • 3y proven experience with AWS/Azure in a production environment, scripting languages (Bash/Python).
  • Experience with databases such as Kafka, Spark, Cassandra, ElasticSearch, and Redis.
  • Extensive experience with CI systems (Azure DevOps advantage) and Git.
  • Experience with at least 1 IaC language such as AWS CDK, CloudFormation, Azure Bicep.
• Experience with CI/CD pipeline automation.
• Demonstrated ability to adapt, context switch and cope with operational challenges.
• Being result‑driven, demonstrating problem‑solving abilities and analytical skills.
• Minimum 3 days a week onsite in our Boston office on the 128 beltway.
• Employment authorization in the US is required (no VISA sponsorship).