TechOps Administrator (Full Scope Polygraph)

Zachary Piper Solutions; Redmond, Northern (WA, KY); Hybrid; USD 117,000 - 143,000; Full time

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. This onsite role in Redmond, WA requires a TS/SCI clearance with Full Scope Polygraph.

You will monitor deployments, assist in outage response, coordinate restorations, and document actions for audits. The position emphasizes strong troubleshooting, customer service, and the ability to work in a

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree or equivalent IT training and hands-on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting and problem-solving abilities.
• Willingness to support 24/7 shift work.

Responsibilities

• Monitor and report on deployment flow, escalating issues as needed.
• Coordinate restoration actions with cross-functional teams during outages.
• Execute deployment scripts and operational procedures.
• Document investigative and recovery actions for audit and root cause analysis.
• Identify and implement recovery actions in collaboration with engineering teams.
• Troubleshoot and debug system issues to mitigate service disruptions.
• Update standard operating procedures and technical documentation as needed.
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues.

Skills

TS/SCI clearance

Customer service mindset

Strong communication skills

Ability to work under pressure

Team coordination

Education

Bachelor’s Degree

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts. This position will be onsite in Redmond, WA and requires a Ts/SCI clearance with Full Scope Polygraph!

Responsibilities of the TechOps Administrator I:

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Coordinate restoration actions with cross-functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Qualifications of the TechOps Administrator I:

• Active TS/SCI clearance with Full Scope Polygraph required
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands‑on experience
• Strong customer service mindset and communication skills
• Ability to work in a fast‑paced environment with shifting priorities
• Strong troubleshooting, debugging, and problem‑solving skills
• Ability to work under pressure in time‑sensitive outage scenarios
• Strong written and verbal communication skills
• Willingness to support shift work in a 24/7 operational environment

Compensation for the TechOps Administrator I:

• Salary: Up to $130,000 based on experience
• Comprehensive Benefits: Medical, Dental, Vision, PTO, 401k, Sick Leave, and Paid Holidays

This job opens for applications on March 18, 2026.