Technology Training & Onboarding Specialist

SWCA Environmental Consultants; Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

SWCA Environmental Consultants seeks a Technology Support Analyst - End User Training to enhance employee technology adoption, onboarding, and digital skills. This role leads training programs, creates documentation, and drives technology enablement across HR, IT, and business leaders.

Based in our Broomfield, Colorado office with hybrid or remote options, this position emphasizes clear communication, instructional design, and measurable training impact for improved productivity and user

Qualifications

• Associate's Degree (A.A.) or equivalent from a two-year college or technical school.
• Three (3) years of experience delivering technical training, onboarding programs, or user enablement.
• Strong knowledge of Microsoft 365 applications and collaboration technologies.
• Experience developing user training materials and documentation.
• Experience facilitating virtual and instructor-led training.
• Familiarity with learning management systems and content development tools.
• Experience supporting technology adoption and organizational change initiatives.
• Understanding of cybersecurity awareness and best practices.

Responsibilities

• Coordinate end-to-end employee onboarding experiences with HR and Tech teams.
• Develop and deliver instructor-led, virtual, and self-paced training programs.
• Create role-based learning paths to support adoption of workplace tech.
• Own and maintain a centralized end-user knowledge base.
• Produce training materials including guides and job aids.
• Conduct employee outreach to boost adoption and engagement with tools.
• Partner with support teams to reduce recurring issues via education.
• Support digital workplace skill development initiatives.

Skills

Microsoft 365

Virtual training

Learning management systems

Documentation

Change management

Communication

Presentation skills

Education

Associate's Degree

Bachelor's degree preferred

Tools

Freshservice

SharePoint

Microsoft Viva learning

Microsoft Intune

Job description

SWCA Environmental Consultants seeks a Technology Support Analyst - End User Training to enhance employee technology adoption, onboarding, and digital skills. This role leads training programs, creates documentation, and drives technology enablement across HR, IT, and business leaders.

Based in our Broomfield, Colorado office with hybrid or remote options, this position emphasizes clear communication, instructional design, and measurable training impact for improved productivity and user