Identity & Access Tech Support Analyst (Hybrid/Remote)

SWCA Environmental Consultants; Colorado; Hybrid; USD 70,000 - 95,000; Full time

Job summary

SWCA Environmental Consultants seeks a Technology Support Analyst – Identity Management to administer and govern user identities, access, and authentication services across SWCA’s tech environment. The role partners with HR, Information Security, and IT Ops to ensure secure, timely access throughout the employee lifecycle.

This full-time role in our Broomfield, Colorado office offers hybrid or distributed remote work options, with a focus on security, efficiency, and exceptional employee

Qualifications

• Associate's Degree (A.A.) or equivalent from a two-year college or technical school.
• Three years of IAM experience including onboarding/offboarding workflows and enterprise app administration.
• Experience administering Microsoft 365 and Microsoft Entra ID.
• Working knowledge of RBAC, least-privilege access, and access governance.
• Experience supporting SSO, MFA, Conditional Access, and user authentication technologies.
• Experience administering SaaS applications and user permissions.
• Understanding of information security principles and compliance requirements.

Responsibilities

• Provide advanced tier one and tier two troubleshooting for hardware, software, and network issues, ensuring timely resolution for end users.
• Administer user accounts, security groups, distribution lists, and enterprise application access.
• Support Microsoft Entra ID, SSO, MFA, Conditional Access, and related identity security controls.
• Coordinate identity and access activities for onboarding, transfers, promotions, and offboarding.
• Produce metrics related to onboarding, account provisioning, access administration, and identity governance.
• Collaborate with cross-functional teams to identify recurring issues and improve processes.
• Communicate technical concepts clearly to non-technical users and maintain security compliance.
• Follow regulations, standards, and company policies.

Skills

Identity and access management

RBAC

Least-privilege access

Customer service

Troubleshooting

Education

Associate's Degree or equivalent

Tools

Microsoft Entra ID

Microsoft 365

PowerShell

Freshservice / ITSM

Job description

SWCA Environmental Consultants seeks a Technology Support Analyst – Identity Management to administer and govern user identities, access, and authentication services across SWCA’s tech environment. The role partners with HR, Information Security, and IT Ops to ensure secure, timely access throughout the employee lifecycle.

This full-time role in our Broomfield, Colorado office offers hybrid or distributed remote work options, with a focus on security, efficiency, and exceptional employee