End User Training Specialist — Hybrid/Remote IT Enablement

SWCA Environmental Consultants; Colorado; Hybrid; USD 65,000 - 95,000; Full time

Job summary

SWCA Environmental Consultants seeks a Technology Support Analyst – End User Training to advance technology adoption, onboarding readiness, and digital skills development. This role partners with Human Resources, Technology Operations, and Information Security to ensure employees can effectively use technology solutions.

In-office in Broomfield, CO with hybrid or distributed remote options. Responsibilities include training, documentation, user onboarding, and maintaining knowledge resources

Qualifications

• Associate's Degree or equivalent; required training delivery experience.
• Minimum 3 years in technical training, onboarding, or user enablement.
• Strong knowledge of Microsoft 365 and collaboration technologies.
• Experience developing user training materials and documentation.
• Experience facilitating virtual and instructor-led sessions and managing LMS.
• Familiarity with knowledge management platforms and content development tools.

Responsibilities

• Provide advanced tier one/tier two support for hardware, software, and network issues and maintain high customer service levels.
• Deliver deskside and remote assistance and conduct user onboarding sessions.
• Create, maintain, and promote end-user knowledge resources and documentation.
• Lead end-user training programs and ensure alignment with security policies.
• Monitor service desk queues and meet SLAs; document actions and outcomes.

Skills

Communication

Presentation

Training materials

Microsoft 365

Virtual training

Knowledge management

Cybersecurity awareness

Project management

Collaboration

Documentation

Education

Associate's degree

Bachelor's degree

Tools

Freshservice

SharePoint

Microsoft Viva Learning

Microsoft Intune

LMS platforms

Content development tools

Job description

SWCA Environmental Consultants seeks a Technology Support Analyst – End User Training to advance technology adoption, onboarding readiness, and digital skills development. This role partners with Human Resources, Technology Operations, and Information Security to ensure employees can effectively use technology solutions.

In-office in Broomfield, CO with hybrid or distributed remote options. Responsibilities include training, documentation, user onboarding, and maintaining knowledge resources