Technology Tier 1 Specialist

Momence CUSD 1; Momence (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Momence CUSD 1 is seeking a Technology Tier 1 Specialist in Momence, IL. The role supports the Technology Director, provides first-level user support, and helps manage devices and systems across the district.

Responsibilities include inventory maintenance, vendor coordination, account administration, reporting, and assisting with ERATE filings. This is a full-time on-site position requiring strong communication and organizational skills.

Qualifications

• Citizenship, residency or work visa required.

Responsibilities

• Provide first level end user support on selected systems and log requests.
• Assist Technology Director with scheduling of meetings and department activities.
• Maintain and audit the technology inventory and fleet of devices.
• Communicate with vendors and third parties to coordinate repairs, quotes and orders.
• Generate purchase orders and assist with processing invoices and receipts.
• Assist with ERATE funding filing process and record keeping.
• Administer end user accounts across systems (Google Apps for Education/Gmail, MS Active Directory, Uniflow, TeacherEase SIS, Proximity card access, email groups).
• Perform routine reporting on system utilization and share with district admins.
• Maintain district message boards and update content for staff.
• Answer Help Desk calls and escalate when needed.
• Monitor help desk tickets, assign/dispatch technicians as necessary.
• Create system documentation and end-user communications.
• Supervise technology interns or student assistants when director is away.

Skills

Technical capacity

Attention to detail

Time management

Written communication

Verbal communication

Typing 50 WPM

Tools

Google Apps for Education

Gmail

Microsoft Active Directory

TeacherEase SIS

Windows PCs

Chromebooks

iPads

Job description

Technology Tier 1 Specialist

Momence Community Unit School District #1 District Office - Momence, Illinois Open in Google Maps

This job is also posted in Momence CUSD 1

Job Details

Job ID: 5857798

Application Deadline: Dec 31, 2026 11:59 PM (Central Standard Time)

Posted: Jul 28, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

Description: The Technology Department Tier 1 Specialist at Momence CUSD #1 will fulfill an important role. This individual will perform typical duties and assist the Technology Director where necessary. Technical prowess and proficiency with some computer systems administration tasks. Provide first level support to end users on some systems, as well.

• Perform routine office duties such as filing, telephone answering, and guest reception.
• Assist Technology director with scheduling of meetings and other department specific activities.
• Help maintain and audit the technology physical inventory.
• Communicate with vendors and other third parties as necessary to coordinate repairs, quotes, and orders.
• Generate technology department purchase orders and assist with processing of invoices, receipts, and other associated paperwork.
• Assist with erate funding filing process and record keeping.
• Perform end user account administration across all applicable systems. This would include new account creation, password resets, and account auditing. Example systems are Google Apps for Education/G-Mail, MS Active Directory, Uniflow printing, TeacherEase SIS, Proximity card access, and E-mail distribution list maintenance.
• Perform routine reporting on systems utilization. Distribute to district administrators as applicable.
• Help maintain and track the district’s fleet of mobile devices.
• Maintain message board systems for all buildings. This would include designing new message slides, converting/uploading staff-provided content, and ensuring proper display.
• Answer Help Desk calls when support regular support staff is unable. Provide first level support where possible or log the request and assign to the appropriate technician.
• Monitor the support request logging system and assign/dispatch technicians or escalate tickets as necessary.
• Assist with the creation of system documentation, instructions, and other end user communications.
• Supervise technology interns and/or student assistants when the director is not in the office.

Competencies

• Technical capacity
• Thoroughness
• Attention to detail
• Time management
• Written and verbal communication proficiency.
• Typing/Keyboarding at least 50 WPM

Desired Systems Familiarity

• Google Apps for Education; G-Mail
• Microsoft Active Directory
• Teacher Ease SIS
• Devices: Windows PCs, Chromebooks, and iPads, Multifunction copiers

Department: MCUSD#1 Technology Department

Supervisor: MCUSD#1 IT Director

Salary: $16.30/hr

Position Type: Full-Time

Salary: $16.30 Per Hour

Job Categories: Support Staff > Network Services

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Mary Jones , District Bookkeeper & HR
• 400 N. Pine Street
• Momence, Illinois 60954
• Phone: [phone]
• Email: [e-mail]