Customer Service Representative

Sanford; Marshfield (WI); On-site; USD 21,000 - 32,000; Full time

Job summary

Sanford Health in Marshfield, WI is seeking a Customer Service Associate to provide first-line support to patients, families and visitors in a courteous, empathetic manner.

You will handle inquiries, direct guests to appropriate locations, assist with appointments, and perform data entry and basic billing tasks while coordinating with staff across campus.

Qualifications

• High school diploma or equivalent preferred.
• One year of office experience with customer relations and data input preferred.
• Medicare and Medicaid billing knowledge preferred.

Responsibilities

• Provide first line of customer support to patients, families and visitors.
• Demonstrate excellent customer service, courtesy and welcoming demeanor.
• Direct and escort individuals as needed to provide the full service experience.
• Assist with appointment preparation and coordination across campus.
• Perform data entry, billing support and basic clerical tasks as assigned.

Skills

Customer service

Data entry

Phone support

Education

High school diploma

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $15.00 - $23.00

Union Position:

No

Summary

Provides first line of customer support.

Job Description

Demonstrate excellent customer service skills and take initiative to meet the needs of all guests to ensure a positive experience. Demonstrate a courteous, friendly and welcoming manner. Consistently offer personal assistance and resources available to patients, families, guests and visitors. Will demonstrate familiarity to campus, interdepartmental teams, clinics and own working environment to provide assistance upon request. May assist with directing and escorting individuals as necessary to provide the full service experience. May provide additional assistance and preparation for patients/guests depending on their designation for an upcoming appointment. As needed act as a liaison between staff and guests to keep each party well informed. Assist in maintaining department cleanliness and organization. Must possess a knowledge and understanding of the designated computer systems to provide necessary services associated with daily tasks. Expected to comply with other job related responsibilities as assigned by management. Additional clerical responsibilities may include, but not limited to assist with incoming phone calls, entering of data including orders, troubleshooting potential workflow discrepancies and inefficiencies as needed, entry level billing when necessary along with data reports. Interaction of population will vary depending on facility location and setting. Must be perceptive to the needs of all guests with critical thinking skills to help them with their needs. Demonstrates empathy, understanding, compassion and kindness to all visitors, customers or patients/family members regardless of race, color and culture, socio-economic, or physical or emotional condition. Possess excellent communication skills and be able to interact in a supportive, positive manner, acknowledging the level of importance and sensitivity for those visiting the facility while remaining composed under pressure. Responds with empathy and strong interpersonal skills. Must remain calm and provide reassurance regardless of situation. Must have a positive attitude, the ability to learn quickly and adapt easily to change.

Qualifications

• High school diploma or equivalent preferred.
• One year of office experience with exposure to customer relations and computer data input preferred.
• Medical Terminology knowledge preferred.
• Depending on department, Medicare and Medicaid billing knowledge preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.