Technology Support Technician – Journey

Austincc; Greenville (NC); On-site; USD 36,000 - 68,000; Full time

Job summary

East Carolina University (ECU) seeks a Technology Support Technician to deliver desktop technology services and consult with clients while supporting campus ITCS projects.

You will resolve hardware, software, and network issues on Windows and macOS computers, assist with imaging and deployment, and educate users on IT best practices in a dynamic university environment.

Qualifications

• Graduation from high school; one year in technology-related field preferred.
• Equivalent education/experience may substitute for required experience; Journey level requires an additional six months experience.
• Experience providing learning technology support (e.g., LMS like Canvas, Panopto, Teams) and AV classroom tech support is preferred.

Responsibilities

• Provide desktop technology support and troubleshoot hardware/software issues for faculty and staff.
• Consult with clients to evaluate needs and coordinate hardware, software, and network solutions.
• Assist with campus ITCS projects and maintain hardware certification with major vendors.

Skills

Learning technology support

AV classroom support

Interpersonal skills

Communication skills

Collaboration

Education

High school diploma

Technology-related coursework or equivalent experience

Tools

MDM tools

Intune

Group Policy

Active Directory

Windows/macOS management

Job description

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Position Number: 400499
Vacancy Open to: All Candidates
Time-Limited: No
Department Homepage: https://itcs.ecu.edu/target=%22_blank%22
Advertising Department: ITCS CLIENT ENGAGEMENT AND SUPPORT
Division: Administration & Finance
Classification Title: 12247 Technology Support Technician
Competency Level: 2 - Journey
Working Title: Technology Support Technician
Number of Vacancies: 1
Full Time Equivalent (FTE): 1.0
Full Time or Part Time: Full Time
Recruitment Range: $36,094 - $68,161
Anticipated Hiring Range:
Salary Grade Equivalency: DT03
Work Schedule: Monday - Friday
Work Hours: 8:00 am - 5:00 pm
Position Location (City): Greenville
Job Category: Staff

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East Carolina University (ECU) is consistently ranked among the https://ipar.ecu.edu/dashboards/dshbd-ranking-recognition/ for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, https://news.ecu.edu/ is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in https://www.visitgreenvillenc.com/, which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of https://humanresources.ecu.edu/development/ designed to foster career growth and skill advancement. Eligible employees also benefit from a https://humanresources.ecu.edu/benefits/ that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit:

The https://administrationfinance.ecu.edu/ encompasses a broad range of operational, financial, technological, safety, administrative and people-focused units that support the daily functions and long-term success of the university.

Information Technology and Computing Services (ITCS) provides strategic technology leadership, enterprise IT services, cybersecurity, and digital solutions that support East Carolina University's teaching, research, student success, medical, and administrative operations. ITCS partners across the university to deliver secure, reliable, and innovative technology services that advance ECU's mission and strategic priorities.

The Desktop Technology Support team is responsible for managing and securing all ECU-owned Windows and macOS computers using a combination of various Mobile Device Management (MDM) tools, software, Intune, Group Policy, and Active Directory. This group provides hardware and software troubleshooting and support to faculty and staff, they assist with computer purchasing by providing advice, purchasing guidelines, and quotes, and they help educate users on new technology. The Desktop Technology Support team is responsible for building and supporting Windows images for all campus PC computers and managing the necessary policies and configurations for macOS setup and installations.

Primary Purpose of Position:

This position is responsible for supporting the delivery of desktop technology services, client support, strategic technology initiatives, and campus-wide ITCS projects. Reporting to the Technology Support Specialist on the Desktop Technology Support Team, this position consults with clients and evaluates hardware, software, and network connectivity needs and problems; resolves or refers hardware, software, and network connectivity issues for desktop and notebook computers, printers, and peripherals to the appropriate agency resource; maintains hardware certification with major approved vendors as required to support client systems and is authorized to order and replace parts; utilizes new ITCS-approved technologies and coordinates with ITCS teams and clients to implement them effectively; participates in both short-term and long-range strategic planning; develops productive relationships with clients to understand and anticipate their business needs; assists clients in effectively utilizing technology; coaches and trains clients and provides learning materials; guides and educates clients in hardware and software selection to ensure adherence to ECU's strategic goals; and participates as a project team member on projects involving campus-wide ITCS and client departments.

Key Responsibilities Include:

• Technical Support: Problem Resolution, Hardware and Software Installation 60%
• Technical Knowledge: Consulting and Training, Professional Development 30%
• Planning and Organizing: Manage tasks related to technical support 10%

Minimum Education, Knowledge, Skills, and Experience:

Graduation from high school and one year in the field of technology related to the position's role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six months experience.

License or Certification required by statute or regulation:

NA

Preferred Education, Knowledge, Skills, and Experience:

• Experience providing learning technology support (e.g., LMS such as Canvas, Panopto, Microsoft Teams, and audience response)
• Experience providing technical support for AV classrooms including software and hardware.
• Excellent interpersonal skills and communication skills, both oral and written.
• Ability to collaborate across multidisciplinary teams.

License or Certification required by the Department:

NA

Special Instructions to Applicant:

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Additional Instructions to Applicant:

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.: 11/10/2026
Open Until Filled: No
Alternate option:
Nondiscrimination Statement:

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/TTY) or mailto:[e-mail].

Eligibility for Employment:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity:

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.