Technology Support Technician

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Retail and partner discounts

Professional training opportunities

Exclusive perks for employees

Job summary

The University of North Carolina at Chapel Hill is seeking a Technology Support Technician to deliver service-oriented technical assistance for hardware, software, operating systems and networks to School of Medicine faculty, staff and students. You will diagnose and resolve issues over the phone, via remote tools or in person, and collaborate with teams to escalate where needed.

Documentation of work and contribution to projects are expected, with alignment to leadership priorities.

Qualifications

• Graduation from high school and one year in technology related to the position.
• Coursework may substitute year-for-year for the required experience; journey level requires six months more.
• Advanced level requires an additional one year of experience.
• Excellent customer service and ability to work well in a team.

Responsibilities

• Provide service-oriented technical support and training to UNC School of Medicine users for hardware, software, OS and networks.
• Diagnose and resolve customer problems over the phone, via remote tools, or in person.
• Collaborate with internal and external support groups; escalate when needed.
• Document work completed and contribute to technical projects; support leadership goals.

Skills

Customer service

Technical troubleshooting

Team collaboration

Education

High school diploma

Tools

Remote support tools

Job description

Posting Information

• Position Type: Temporary Staff (SHRA)
• Position Title: Technology Support Technician
• Position Number: 01161081, 20075122
• Full-time/Part-time: Full-Time Temporary
• Hours per week: 40
• Position Location: North Carolina, US
• Hiring Range: $19.00 per hour
• Application Deadline: 08/10/2026
• Estimated Duration of Appointment: Occasional/Seasonal
• Posting Open Date: 07/27/2026

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Position Summary

This position will report to the Hub Lead. Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment.

Minimum Education and Experience Requirements

Graduation from high school and one year in the field of technology related to the position's role.

• Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Management Preferences

Basic troubleshooting for smartphones/tablets, and extensive Virus/Malware removal experience.

Campus Security Authority Responsibilities

Not Applicable.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.