Technology Support Specialist- Temp.

UT Health San Antonio; San Antonio (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

UT Health San Antonio is seeking a Temporary IT Support Specialist to provide desktop and technical support for a short-term project in a Windows enterprise environment. The role emphasizes strong customer service skills and precise issue resolution while collaborating with project stakeholders.

Responsibilities include managing user accounts in AD/Entra ID, deploying and imaging devices with SCCM/Intune/Autopilot, and supporting Microsoft 365 applications.

Qualifications

• Experience with Active Directory and Microsoft Entra ID administration.
• Proficient in endpoint deployment and imaging using SCCM, Intune or Windows Autopilot.
• Ability to diagnose hardware and software issues on end-user devices.

Responsibilities

• Provide desktop and technical support in an enterprise Windows environment.
• Manage user accounts, permissions, and access rights in AD/Entra ID.
• Deploy, image, configure, and troubleshoot devices using SCCM/Intune/Autopilot.
• Diagnose hardware, software, and peripheral issues on end-user devices.
• Install and support Microsoft 365 apps and standard software.
• Respond to service requests within SLA and document resolutions.
• Maintain accurate records in the ticketing system.

Skills

Active Directory

Entra ID

Endpoint deployment

SCCM

Intune

Windows Autopilot

Hardware troubleshooting

Documentation

Customer service

On-site support

Equipment setup

Tools

Ticketing system

Job description

Job Description

We are looking for a Temporary IT Support Specialist to provide technical support for a short-term project. This role requires strong customer service skills, attention to detail, and the ability to quickly resolve IT-related issues while collaborating with project stakeholders.

We are looking for a Temporary IT Support Specialist to provide technical support for a short-term project. This role requires strong customer service skills, attention to detail, and the ability to quickly resolve IT-related issues while collaborating with project stakeholders.

Responsibilities

• Provide desktop and technical support to end users in an enterprise Windows environment.
• Create, modify, and maintain user accounts, permissions, and access rights within Active Directory and Microsoft Entra ID.
• Deploy, image, configure, and troubleshoot desktop and laptop computers using endpoint management tools such as Microsoft Configuration Manager (SCCM), Microsoft Intune, and Windows Autopilot.
• Diagnose and resolve hardware, software, and peripheral issues, including laptops, docking stations, monitors, printers, and related equipment.
• Install, configure, and support Microsoft 365 applications and standard business software.
• Respond to and resolve service requests and incidents in accordance with established service levels and support procedures.
• Document support activities, technical issues, troubleshooting steps, and resolutions accurately within the organization's ticketing system.
• Provide exceptional customer service by communicating technical information clearly and professionally to users of varying technical skill levels.
• Assist with workstation setups, equipment moves, hardware refreshes, and technology deployments across multiple office locations.
• Support project-related IT initiatives, including device rollouts, system upgrades, migrations, and other assigned technology implementations.
• Maintain inventory of IT assets and ensure equipment is properly configured, tracked, and deployed.
• Collaborate with internal IT teams and project stakeholders to ensure timely completion of project objectives and operational support needs.
• Lift, transport, and install computing equipment as needed to support business operations.

Qualifications

• Experience administering and supporting user accounts in Active Directory and Microsoft Entra ID.
• Proficiency with endpoint deployment, imaging, configuration, and troubleshooting using enterprise device management solutions such as Microsoft Configuration Manager (SCCM), Microsoft Intune, or Windows Autopilot.
• Ability to diagnose and resolve hardware and software issues on laptops, docking stations, monitors, printers, and other end-user devices from major OEM manufacturers.
• Strong documentation skills with experience maintaining accurate records and updates within an IT ticketing system.
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to lift, transport, and set up computing equipment across multiple buildings, departments, and office locations as needed.
• Strong organizational skills with the ability to manage multiple support requests and priorities in a fast-paced environment.
• 1 to 3 years of hands‑on desktop support with computer reimaging experience is required .
• Ability to work on‑site. Shifts will be 7am-3pm and 1pm-9pm, availability to work either shift is highly preferred.

Preferred Qualifications

• CompTIA A+ certification.
• Microsoft 365 Certified: Fundamentals certification.
• Microsoft 365 Certified: Modern Desktop Administrator Associate certification.
• ITIL Foundation certification.
• Experience supporting Microsoft 365 applications and cloud‑based environments.

Required Skills

None. Previous customer service, classroom technology or technical support experience is preferred.