Technology Support Specialist II

California State University - Stanislaus; Turlock (CA); On-site; USD 65,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision plans

PERS retirement

Education fee waiver

15 paid holidays

Job summary

California State University - Stanislaus's Office of Information Technology seeks a full-time IT support professional to diagnose and resolve moderately complex technology issues, manage small projects, and guide users. The role supports faculty with classroom technology, LMS integration (Panopto, Canvas), and event support across campus spaces.

The position coordinates student assistants, schedules activities, and collaborates on studio work, streaming, and broadcasting setups.

Qualifications

• Bachelor’s degree in a related field.
• 2 years of relevant experience required.
• Experience substitutions allowed on a year-for-year basis.

Responsibilities

• Provide advanced technical support to internal users of applications and hardware.
• Analyze and resolve complex hardware/software issues on computers and devices.
• Deliver Help Desk support for students, staff and faculty.
• Generate Warrior Cards for campus users and assist in campus events.
• Support AV, livestreaming, and classroom productions for events and classes.
• Diagnose network connectivity and VPN issues and escalate when needed.
• Update tickets in TeamDynamix and maintain equipment databases.

Skills

Advanced technical support

Network troubleshooting

Student supervision

Project coordination

End-user training

Endpoint management

Education

Bachelor's degree in related field

Tools

TeamDynamix

SCCM

Intune

JAMF

Panopto

Canvas

Job description

Job no:

Job no: 562625

Work type: Staff

Location: Stanislaus - Turlock

Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

Position Summary

Full-time position available on or after December 7, 2026 for Office of Information Technology.

This position’s responsibilities are carried out under general supervision. The incumbent is responsible for diagnosing and resolving moderately complex technology issues, managing small projects, and providing guidance to users. Work involves applying acquired job skills and established procedures while exercising judgment in resolving technical problems, configuring systems, and recommending solutions. The incumbent may provide direction to student assistants or staff on routine assignments.

This position provides faculty with guidance on campus classrooms, event spaces, and the effective use of instructional technology. Supports the integration of class recordings into the Learning Management System, including Panopto and Canvas, and provides distance-learning assistance to faculty and students. Maintains internal calendars, TDX tickets, and scheduling information for events, videoconferencing, and production studio use. Coordinates and trains student assistants who support classroom technology while managing their schedules and budget. Assists with studio and field media production, special events, live streaming, and the duplication or conversion of instructional video and audio content.

Job Duties

Duties include but are not limited to:

• Provides advanced technical support to internal users of computer applications and hardware.
• Analyzes and resolves complex hardware and software issues related to computers, laptops, printers, mobile devices, and other technology equipment.
• Provide Support Desk support including working with students, staff and faculty.
• Generation of Warrior Cards for Students, staff and faculty.
• Provide technical support for campus events including, but not limited to, NSO, NSAR, livestreaming, mobile broadcast support, and related audiovisual event technologies.
• Diagnoses and resolves network connectivity issues including connectivity and VPN’s.
• Escalates technical issues to support teams, as necessary.
• Provide support for AV technology and workstations in classrooms, conference rooms, and other learning spaces to assist Learning Services, including but not limited to broadcast, streaming, mobile production, and networking audio technologies.
• Responsibilities include, but are not limited to, installation, configuration, software and firmware updates, preventive and corrective maintenance, documentation of changes, and troubleshooting of technology systems such as audiovisual equipment, broadcast systems, streaming technologies, and audio networks.
• Assigning, Updating and completing tickets in TeamDynamix.
• Updating Property Database for I.T. related equipment.
• Evaluates and advises stakeholders on technology needs in classrooms, labs, and campus spaces.
• Develops and delivers technology support documentation and training materials to educate users on technology tools and best practices, including audiovisual and broadcast-related technologies.
• Leads small or specialty technology support projects, including support for audiovisual, mobile broadcast, streaming, and networking audio environments.
• Develops standardized and specialized equipment and application configurations that support faculty pedagogy and classroom instructional formats.
• Provides technical guidance to departments on the procurement, setup, deployment, and support of technology equipment, including audiovisual, broadcast, streaming, and networking audio systems.
• Working with endpoint management tools (e.g., SCCM, Intune, or JAMF).
• May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
• At the direction of appropriate administrator, may provide support to other areas as needed.
• Other duties as assigned.

Minimum Qualifications

Education: Equivalent to a bachelor’s degree in a related field. (An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.)

Experience: Two (2) years of relevant experience. (Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.)

Preferred Qualifications

• 2 years of direct experience supporting audiovisual, broadcast, streaming, and related multimedia technology systems.
• Bachelors degree in Information Technology, Computer Science, or a related STEM field.
• Experience with videography, network video and audio, lighting, multimedia, camera and microphone equipment.
• Experience maintaining a professional video standard for campus events, training videos, and studio work.
• Experience assisting in both pre and postproduction for various video projects including academic and communications.
• Experience supporting live event, mobile broadcast, or audiovisual production environments.
• Experience working with audio networking systems and related audiovisual technologies.
• Experience creating or utilizing technical diagrams, equipment layouts, or setup documentation for audiovisual or broadcast‑related technology deployments.
• Experience assembling, configuring, testing, troubleshooting, or supporting audiovisual and audio networking systems.
• Experience with creative video editing, graphics, Adobe Suite, working in a live video studio environment.

Knowledge, Skills, Abilities

• Strong knowledge and expertise in hardware and software troubleshooting.
• Knowledge of network connectivity, server administration, and system troubleshooting.
• Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support.
• Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects.
• Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials.
• Strong analytical skills to evaluate technology and configure and deploy systems updates.
• Skill in providing direction and training to others.
• Proficiency in using applicable software or technology systems.
• Knowledge of university policies, data needs, and data privacy regulations.

Special Conditions

Position may be required to travel.

License or Certifications

Valid California Driver’s License

Salary Range

Anticipated starting salary will be $5,787 (step 1) – $6,264 (step 5) per month plus excellent paid benefits. Future increases, including step advancement, are subject to contract negotiations. Full range Salary will depend on the qualifications of the successful finalist. Full range $5,787 (step 1) – $8,430 (step 20) per month.

Compensation & Benefits

Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

Background Clearance Notice

Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU‑related work outside California.

The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.