Technology Support Specialist II

California State University; Turlock (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

California State University, Stanislaus in Turlock is seeking a Staff IT specialist to diagnose and resolve moderately complex technology issues, manage small projects, and guide users across campus.

You'll provide support for classroom technology, campus events, and AV systems, maintain documentation, and collaborate with departments to meet technology needs while supporting faculty and students on-site.

Qualifications

• Bachelor’s degree in a related field; advanced degree may substitute experience.
• 2 years of relevant experience required; additional experience may substitute education on a year-for-year basis.
• Ability to diagnose and resolve moderately complex technology issues; manage small projects; guide users.

Responsibilities

• Provide advanced technical support to internal users of computer applications and hardware.
• Analyze and resolve complex hardware and software issues including laptops, printers, and mobile devices.
• Provide Help Desk support involving students, staff and faculty.
• Generate Warrior Cards for Students, staff and faculty.
• Provide technical support for campus events including NSO, NSAR, livestreaming, and related AV event technologies.
• Diagnose and resolve network connectivity issues including VPNs.
• Escalate technical issues to support teams as necessary.
• Support AV technology and workstations in classrooms, conference rooms, and learning spaces.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Server administration

System troubleshooting

Communication skills

Education

Bachelor’s degree in IT/CS

Job description

Apply now Job no: 562625
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

• Full-time position available on or after December 7, 2026 for Office of Information Technology.

  This position’s responsibilities are carried out under general supervision. The incumbent is responsible for diagnosing and resolving moderately complex technology issues, managing small projects, and providing guidance to users. Work involves applying acquired job skills and established procedures while exercising judgment in resolving technical problems, configuring systems, and recommending solutions. The incumbent may provide direction to student assistants or staff on routine assignments.

  This position provides faculty with guidance on campus classrooms, event spaces, and the effective use of instructional technology. Supports the integration of class recordings into the Learning Management System, including Panopto and Canvas, and provides distance-learning assistance to faculty and students. Maintains internal calendars, TDX tickets, and scheduling information for events, videoconferencing, and production studio use. Coordinates and trains student assistants who support classroom technology while managing their schedules and budget. Assists with studio and field media production, special events, live streaming, and the duplication or conversion of instructional video and audio content.

• Job Duties

• • Provides advanced technical support to internal users of computer applications and hardware.
  • Analyzes and resolves complex hardware and software issues related to computers, laptops, printers, mobile devices, and other technology equipment.
  • Provide Support Desk support including working with students, staff and faculty.
  • Generation of Warrior Cards for Students, staff and faculty.
  • Provide technical support for campus events including, but not limited to, NSO, NSAR, livestreaming, mobile broadcast support, and related audiovisual event technologies.
  • Diagnoses and resolves network connectivity issues including connectivity and VPN’s.
  • Escalates technical issues to support teams, as necessary.
  • Provide support for AV technology and workstations in classrooms, conference rooms, and other learning spaces to assist Learning Services, including but not limited to broadcast, streaming, mobile production, and networking audio technologies.
  • Responsibilities include, but are not limited to, installation, configuration, software and firmware updates, preventive and corrective maintenance, documentation of changes, and troubleshooting of technology systems such as audiovisual equipment, broadcast systems, streaming technologies, and audio networks.
  • Assigning, Updating and completing tickets in TeamDynamix.
  • Updating Property Database for I.T. related equipment.
  • Evaluates and advises stakeholders on technology needs in classrooms, labs, and campus spaces.
  • Develops and delivers technology support documentation and training materials to educate users on technology tools and best practices, including audiovisual and broadcast-related technologies.
  • Leads small or specialty technology support projects, including support for audiovisual, mobile broadcast, streaming, and networking audio environments.
  • Develops standardized and specialized equipment and application configurations that support faculty pedagogy and classroom instructional formats.
  • Provides technical guidance to departments on the procurement, setup, deployment, and support of technology equipment, including audiovisual, broadcast, streaming, and networking audio systems.
  • Working with endpoint management tools (e.g., SCCM, Intune, or JAMF).
  • May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
  • At the direction of appropriate administrator, may provide support to other areas as needed.
  • Other duties as assigned.

• Minimum Qualifications

• Education:Equivalent to a bachelor’s degree in a related field. (An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.)

  Experience:Two (2) years of relevant experience.(Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.)

• Preferred Qualifications

• • 2 years of direct experience supporting audiovisual, broadcast, streaming, and related multimedia technology systems.
  • Bachelors degree in Information Technology, Computer Science, or a related STEM field.
  • Experience with videography, network video and audio, lighting, multimedia, camera and microphone equipment.
  • Experience maintaining a professional video standard for campus events, training videos, and studio work.
  • Experience assisting in both pre and postproduction for various video projects including academic and communications.
  • Experience supporting live event, mobile broadcast, or audiovisual production environments.
  • Experience working with audio networking systems and related audiovisual technologies.
  • Experience creating or utilizing technical diagrams, equipment layouts, or setup documentation for audiovisual or broadcast-related technology deployments.
  • Experience assembling, configuring, testing, troubleshooting, or supporting audiovisual and audio networking systems.
  • Experience with creative video editing, graphics, Adobe Suite, working in a live video studio environment.

• Knowledge, Skills, Abilities

• • Strong knowledge and expertise in hardware and software troubleshooting.
  • Knowledge of network connectivity, server administration, and system troubleshooting.
  • Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support.
  • Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects.
  • Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials.
  • Strong analytical skills to evaluate technology and configure and deploy systems updates.
  • Skill in providing direction and training to others.
  • Proficiency in using applicable software or technology systems.
  • Knowledge of university policies, data needs, and data privacy regulations.

• Special Conditions

• • Position may be required to travel.

• License or Certifications

• Physical Requirements

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Salary Range

• • Anticipated starting salary will be $5,787(step 1) – $6,264(step 5) per monthplus excellent paid benefits. Future increases, including step advancement, are subject to contract negotiations. Full range Salary will depend on the qualifications of the successful finalist. Full range $5,787 (step 1) – $8,430(step 20) per month.
  • Commensurate with qualifications and experience. As a