TECHNOLOGY SUPPORT SPECIALIST I

Military, Veterans and Diverse Job Seekers; West Palm Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers seeks a Technology Support Specialist I to assist with day-to-day hardware and software troubleshooting across Windows, Mac, and iOS platforms. The role involves installing software, maintaining networks, and supporting enterprise apps used for word processing, spreadsheets, databases, and email.

The ideal candidate collaborates with district technology staff to ensure a stable digital environment, communicates effectively with users, and supports light

Qualifications

• Basic hardware and software troubleshooting.
• Knowledge of Windows, Mac, and iOS operating systems.
• Installing and maintaining software applications.
• Managing and maintaining computer network systems including Virtual and Local Area Networks.
• Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
• Effective communication.

Responsibilities

• Collaborates with customers at the assigned location and with district-level technology support staff to ensure an effective, stable and consistent digital environment.
• Provide frontline technology support and problem resolution for staff and students.
• Assist with hardware/software deployments and basic network configurations.

Skills

Troubleshooting

Windows

Mac OS

iOS

Software installation

Networking basics

Communication

Tools

LAN/WAN knowledge

Job description

About the job TECHNOLOGY SUPPORT SPECIALIST I

Proficiency required in the following:

• Basic hardware and software troubleshooting
• Knowledge of Windows, Mac, and iOS operating systems
• Installing and maintaining software applications
• Managing and maintaining computer network systems including Virtual and Local Area Networks
• Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
• Effective communication
  
• Computer skills as required for the position

Bilingual skills. JOB PROGRESSION LADDER:
The Technology Support Specialist I & II jobs are designated as one job for the purpose of job progression when the employee has achieved an evaluation indicating that his/her job performance has met or exceeded the expectations of the job. The Technology Support Specialist I shall be promoted to Technology Support Specialist II after two (2) years of experience in the department/school.

SIGNIFICANT CONTACTS-frequency, contact, purpose
Collaborates with customers at the assigned location and with district-level technology support staff to ensure an effective, stable and consistent digital environment.

PHYSICAL REQUIREMENTS
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects. TERMS OF EMPLOYMENT
Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.