Confidential Administrative Support II

The California State University; Fullerton (CA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health plans

Dental and Vision coverage

Income protection benefits

Retirement plan through CalPERS

Tuition waiver

Job summary

California State University, Fullerton is seeking a Confidential Administrative Support II to assist the Labor Relations unit. This role reports to the AVP of Labor and Employee Relations and interfaces with HRIE, campus offices, and CSU system officials to interpret agreements and policies.

The position emphasizes confidentiality, ethical conduct, and strong communication skills in a diverse university setting.

Qualifications

• Bachelor’s degree from an accredited college or university; completion of a professional training program specific to the position, or equivalent combination of education and experience.
• Strong analytical, interpersonal, conflict resolution and written/verbal skills.
• Ability to work effectively with diverse constituencies and maintain confidentiality.

Responsibilities

• Supports the managers in the Labor Relations (LER) unit and collaborates with HRIE to carry out responsibilities.
• Interprets and explains applicable collective bargaining agreements, campus policies, guidelines, and procedures.
• Drafts action memos, performance documents, and notices; assists with grievance processes and investigations.
• Coordinates meetings, tracks deadlines, and maintains LER case files with data and required documents.

Skills

Analytical skills

Interpersonal skills

Verbal communication

Written communication

Education

Bachelor’s degree

Job description

Position Description

Job no: 561451
Work type: Staff
Location: Fullerton
Categories: Confidential, Administrative, Probationary, Full Time, Human Resources

Job Title

Confidential Administrative Support II

Classification

Confidential Administrative Support II

Auto Req. ID

561451

Salary Range

(Hiring range depending on qualifications, not anticipated to exceed $4,687 - $5,600 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The Division of Human Resources and Inclusive Excellence is committed to the mission of meeting the needs of a multi-cultural campus community. Our highly qualified team of professionals is focused on providing human resource services and supports the University's goal to recruit and retain high‑quality faculty and staff. We seek an exceptional individual to join our Labor Relations team as the Confidential Administrative Support II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Reporting to the Assistant Vice President (AVP) of Labor and Employee Relations (LER), the Confidential Administrative Support II supports the managers in the LER unit. Works closely with colleagues within Human Resources and Inclusive Excellence (HRIE) to carry out the duties and responsibilities of the LER unit.

Serves as a key point of contact to the University community, including administrative and academic offices; California State University (CSU) campuses; the Office of the Chancellor; campus and statewide union officials; and internal/external customers. The successful candidate will interpret and explain applicable collective bargaining agreements; campus policies, procedures, guidelines, and practices; technical letters; coded memorandum; and executive orders. Provides basic advice and mid‑level consultation to the campus regarding the performance evaluation process; employee job performance; attendance; corrective action/discipline; letters of reprimand; letters of rejection during probation; workplace investigations; contract language interpretation; grievances/complaints; and/or appeals.

The Confidential Administrative Support II participates in investigations, internal reviews, and fact‑finding activities. Drafts corrective action memos, notices; performance evaluations, and other corrective/disciplinary documents in support of the recommended action. Assists with State Personnel Board Hearing and Faculty Hearing Committee matters. Serves as a point of contact for and works independently on the Performance Evaluation System and process. Reviews all performance evaluations for Collective Bargaining Agreement (CBA) compliance and identifies areas of concern; may consult with the appropriate administrator and provide feedback if narrative/ratings suggest performance concerns.

Upon receipt of grievance, complaint, information request, or unfair labor practice charge, establishes and maintains LER case files identifying required deadlines; researches and identifies specific CBA articles that apply; gathers all supporting documents for file review; inputs activity into LER case system file and the CO GARB System. Coordinates all aspects of the grievance process; attends grievance or complaint meetings; takes notes and assists administrators during meetings and when preparing responses; conducts analysis and research of the issues raised; tracks timelines for all levels to ensure deadlines are met or maintained, or arranges for time extensions; prepares high quality draft responses, ensures proper notification practices and due process procedures have been met including compliance with CBA document delivery requirements.

Researches labor and employee relations issues using Title V, Title VI, Title VII, Title IX, Education Code, CSU policies and procedures, including coded memorandum, State Personnel Board rulings, legal rulings, and state and federal law; researches and coordinates document and information collection for preliminary and formal unfair labor practices; assists in gathering documents related to legal action, corrective/disciplinary action letters, and/or Notice of Adverse Action for review. Receives and logs all information requests and gathers information in consultation with LER AVP and managers; conducts analysis of requests, gathers data, determines if preparation costs are involved, determines if requests should be billed; acknowledges requests; and drafts responses for LER AVP and managers.

Coordinates and schedules meetings for the LER AVP and managers with internal and external cohorts; coordinates LER calendars; prepares files; takes meeting notes and/or leads meetings; researches and prepares complex reports and documents in support of the LER unit. Collaborate with LER AVP and managers to develop, best practices tools, performance management guides, tutorials, workshops, FAQs, and procedural updates. Other duties as assigned.

Essential Qualifications

Bachelor’s degree from an accredited college or university; completion of a professional training program specific to the position and directly related work experience; or a combination of education and experience that demonstrates the ability to perform the essential functions of the position. Strong analytical, interpersonal, conflict resolution and written/verbal skills. Ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Investigate and analyze information, reason logically and draw conclusions. Gather and organize documents. Manage multiple projects and deadlines in a timely manner. Interpret, communicate, and apply policies and procedures. Detail oriented and self‑directed. Ability to maintain strict confidentiality.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Demonstrated skills in an institutional/educational environment utilizing a customer‑oriented and service‑centered attitude.

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self‑disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based regardless of race, sex, color, ethnicity, national origin, or any other protected status.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job‑related performance test(s) as part of the selection process.

California State University, Fullerton is not currently sponsoring anynewH-1B petitions for staff, management, or faculty positions.

Advertised: Aug 27 2026 Pacific Daylight Time
Applications close: Sep 10 2026 Pacific Daylight Time