Technology Support Specialist

1 Utah Transit Authority; United States; On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/AD&D insurance

Disability insurance

Tuition reimbursement

Free transit passes for employees

Job summary

Utah Transit Authority provides technology support and user training on network, computer hardware, software, telecommunications, and related equipment. The IT team supports other departments including Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications.

The position requires an Associate degree in CS/IT or equivalent, and at least two years of PC repair and hardware/software experience. Background checks and a Utah driver’s license are required.

Qualifications

• Associates degree in Computer Science, Information Technology or equivalent.
• Two years PC repair and hardware/software experience.
• Thorough knowledge of PC hardware, Windows-based software and peripherals.
• Knowledge of Linux preferred.
• Experience supporting mobile devices, Apple iOS preferred.
• Must pass BCI, FBI, and UCJIS background check.
• Valid Utah driver’s license required.

Responsibilities

• Provide technology support and user training on network, computer hardware, software, telecommunications, network interface, and related technology equipment.
• Assist Desktop and Server Analysts with basic administration tasks as needed.
• Serve as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications.

Skills

PC hardware

Windows software

Linux

Mobile devices

Apple iOS

Education

Associates degree in CS/IT

Tools

Linux

Job description

JOB SUMMARY

Provides technology support and user training on network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters. Acts as an assistant to Desktop and Server Analysts on basic administration functions as needed. Serves as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications.

MINIMUM QUALIFICATIONS

Education/Training: Associates degree in Computer Science, Information Technology or equivalent. Experience: Two (2) years PC repair and hardware/software experience. Must demonstrate a thorough knowledge of PC hardware, Windows-based software and peripherals. Knowledge of other Operating Systems such as Linux preferred. Experience supporting mobile devices, Apple IOS preferred. Must be able to pass BCI, FBI, and UCJIS background check. Valid Utah driver’s license required. Must be a safe driver with no more than 4 moving violations in the past 3 years. Cannot have more than 2 violations of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.

UTA COMPETENCIES

Social Acumen – Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive. Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments. Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them. Safety – Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment. Integrity – Acting with honesty, strong ethics, and accountability and taking responsibility for actions and mistakes. Belonging – Creating a culture where employees are seen, heard, valued and safe to be authentic. Teamwork – Building strong teams that create an environment where everyone’s unique skills and perspectives contribute to shared purpose, connection and achievement of goals. Empowerment – Creating a workplace environment where people are properly resourced and motivated to do their best in solving problems and taking ownership of their work. Accountability – Taking ownership of self-actions, decisions and performance. – OR – An equivalent combination of relevant education and experience. [UTA reserves the right to determine the equivalencies of education and experience.]

PAY RATE

Pay Rate: Starting at $27.84 per hour. As a full-time Administrative Employee, your Total Rewards Benefits Package will include: Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage). Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA. 10 paid holidays and two paid (2) floating holidays per year. Retirement options – Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employees, their spouses, and their dependent children. Employee assistance program – includes counseling, legal services, financial planning, etc. UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness. Discounted cell phone plans with T-Mobile. Pet insurance plan options (tailored plan coverage based on pet’s health and needs).

EEO & DEI

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required. Utah Transit Authority is a drug‑free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre‑employment drug test. If a pre‑employment test returns a non‑negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post‑accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.

ABOUT UTA

We grow together. We succeed together. We are UTA, together. A career with UTA offers a unique opportunity to make a difference in our communities while building a purposeful and rewarding career.