Technology Support Specialist

Summit School District

United States

On-site

USD 38,000 - 58,000

Full time

14 days+

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Job summary

Summit School District in Frisco, Colorado seeks a Technology Support Specialist to provide help-desk support for students, staff, and parents. You’ll be the first point of contact for tech requests, offering timely, friendly service and clear communication.

The role covers software/hardware assistance, remote troubleshooting, device support, and documentation. You will collaborate with the IT team on projects and help maintain user accounts and inventory.

Qualifications

Experience providing help-desk support for users
Ability to provide clear verbal and written communication
Familiarity with basic software/hardware troubleshooting

Responsibilities

Serve as the first responder to technology requests with timely status updates.
Respond to requests via phone, email, or in person and resolve or escalate as needed.
Provide remote solutions for software/hardware problems and guide users step-by-step.
Plan, direct and coordinate technology support for issues that cannot be resolved quickly.
Create and maintain user accounts and permissions on district systems.
Assist with technology purchasing, inventory and check-in/out.
Assist with student device support and website-related tasks.
Contribute to special projects and keep documentation up to date.

Skills

Help desk

Remote assistance

Communication

Troubleshooting

Documentation

Job description

Technology Support Specialist

Summit School District (Winocular)

Frisco, Colorado

Job Details

Job ID: 3158910

Application Deadline: Posted until filled

Re-Posted: Aug 16, 2019 10:30 AM (UTC)

Starting Date: Aug 16, 2019

Job Description

Responsible for help-desk support for local and off-site users of computers, technology peripherals, telephone/voicemail, and other digital technologies with a positive, caring, efficient, and effective manner.

Serve as the first responder to all technology needs/requests that arise in a positive manner and with a can-do attitude and proactively communicate status updates to each inquiry.
Monitor and respond positively, quickly, and effectively to requests for technology assistance received via telephone, email or in person ensuring every inquiry is addressed in the shortest amount of time possible and with a resolution as best can be provided
Remotely offer effective solutions for problems related to common software, hardware and working practices which may include verbal, written, or recorded step-by-step support to building users.
Plan, assign, direct and provide guidance for technology support for issues related to software, hardware or working practices that can not be resolved quickly or remotely.
Effectively communicate technical information to end users requesting assistance.
Continuously seek to broaden knowledge and skills by researching problems and finding solutions, to stay current with technology systems and solutions.
Provide support to staff, students and parents by creating help documentation for most common problems.
Monitor and track support requests being made, solutions, and communicate data with the department so that the department may plan for better addressing district need.
Create and maintain user accounts and user permissions on technology systems maintained by the department.
Assist with technology purchasing, inventory and check-in/out.
Assist with student device support as requested through the online website.
Complete special projects for the department as required including but not limited to website updates, annual systems updates, etc.
Demonstrates the commitment to build and maintain a safe, fair and respectful working and learning environment that honors the cultural diversity of students and staff.
Perform other duties as assigned.