Technology Support Specialist

Utah Transit Authority; Salt Lake City (UT); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Utah Transit Authority is seeking an IT Specialist to provide technology support and user training on various systems. Successful candidates will have an associates degree in Computer Science, two years of relevant experience, and must be able to pass background checks. This role allows for a hybrid work schedule with several attractive benefits, including health care options and paid time off.

Benefits

Health, dental, and vision insurance

22 days of accrued paid time off

10 paid holidays and 2 floating holidays

Retirement options with contributions

Generous tuition reimbursement

Free transit passes for employee and family

Paid parental leave

Free on-site fitness facilities

Qualifications

• Two years of PC repair and hardware/software experience required.
• Must demonstrate thorough knowledge of PC hardware and Windows.
• Ability to support mobile devices, familiarity with Apple iOS preferred.

Responsibilities

• Provides technology support for network and computer hardware and software.
• Acts as an assistant to Desktop and Server Analysts.
• Serves as a general IT specialist supporting multiple IT departments.

Skills

PC Repair

Hardware/software knowledge

Knowledge of Operating Systems

Mobile device support

Education

Associates degree in Computer Science or IT

Job description

Description

Job Summary

Provides technology support and user training on network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters. Acts as an assistant to Desktop and Server Analysts on basic administration functions as needed. Serves as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications.

Hybrid work from home schedule available, will discuss more if selected for interview.

Minimum Qualifications

EDUCATION/TRAINING

• Associates degree in Computer Science, Information Technology or equivalent

EXPERIENCE

• Two (2) years PC repair and hardware/software experience.

• Must demonstrate a thorough knowledge of PC hardware, Windows-based software and peripherals.

• Knowledge of other Operating Systems such as Linux preferred.

• Experience supporting mobile devices, Apple IOS preferred.

• Must be able to pass BCI, FBI, and UCJIS background check.

• Valid Utah driver’s license required. Must be a safe driver with no more than 4 moving violations in the past 3 years.

• Cannot have more than 2 violations of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.

This job requires regular and predictable attendance

- OR - An equivalent combination or relevant education and experience.

Pay Rate: $25.144 - 28.942 per hour based upon experience

To be considered, apply before: June 9, 2025 by 5:59 pm UTA’s benefits package for full-time administrative employees includes:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
• Health and Wellness Clinics for on-site medical care at no cost to employees, spouses, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for both bachelor’s and master’s degree.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employee, spouse, and dependent children.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness.

* Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays’ notice prior to the need for the accommodation is required. Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use. PM21

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