Technology Support Specialist

Gregory Poole Equipment Company in; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Gregory Poole Equipment Company in Raleigh, NC is seeking a Technology Support Specialist (Finance) to deliver customer-focused technical support, onboarding, and operational assistance for digital platforms. You will train users, resolve issues, manage subscriptions, and collaborate with internal teams to improve adoption and value.

Strong communication and problem solving are essential. Role emphasizes onboarding sessions, platform administration, and ongoing customer success through effective

Qualifications

• Experience providing software/app support or customer-facing tech solutions.
• Familiarity with SaaS platforms and digital products.
• Strong communication and training abilities.
• Ability to diagnose application issues and guide users.

Responsibilities

• Provide technical support for digital platforms, troubleshoot issues, and document resolutions.
• Deliver customer onboarding sessions and remote training; create helpful materials.
• Manage subscription services, account updates, and platform administration; process invoices.
• Collaborate with internal teams to test and implement platform enhancements; stay updated on product changes.

Skills

Technical support

Customer service mindset

Strong communication skills

Ability to train users

Self-starter

Education

Associate degree in IT / CS / BST / Engineering Technology

Tools

VisionLink

C-Cat

DSP

Job description

The Technology Support Specialist provides customer-focused technical support, onboarding, and operational assistance for digital technology solutions. Supports successful adoption and ongoing use of connected technology platforms by delivering training, resolving issues, managing subscriptions, and partnering with internal teams to enhance customer value.

Digital Platform Support

• Provide technical support for assigned digital platforms, applications, and connected technology solutions
• Troubleshoot user issues and coordinates resolution through established support processes
• Maintain accurate documentation of issues, resolutions, and support activities
• Assist with platform configuration, user access, and operational administration

Technology Support Specialist (Finance)

Customer Onboarding & Training

• Deliver customer onboarding sessions through webinars, demonstrations, and remote training
• Support users in understanding platform capabilities and best practices
• Develop training materials and knowledge resources to improve user adoption
• Respond to customer questions and provides guidance on platform functionality

Subscription & Operational Management

• Manage subscription services, account updates, and platform administration activities
• Process and reconcile subscription billing information and invoices
• Monitor platform usage and identify opportunities to improve customer experience
• Support internal teams with operational reporting and service requests

Continuous Improvement & Collaboration

• Identify opportunities to improve support processes and customer workflows
• Collaborate with internal teams to resolve issues and enhance solutions
• Support testing and implementation of platform enhancements
• Maintain awareness of product updates, system changes, and industry trends

Minimum Requirements

Education

Associate degree in Information Technology, Computer Science, Business Systems, Engineering Technology, or related field; equivalent combination of education and experience may be considered.

Work Experience

• 1-3+ years of experience supporting software applications, digital products, SaaS platforms, or customer-facing technology solutions.
• Technical knowledge of Caterpillar equipment and components with heavy focus on technology products and industry.

Physical

• Must be able to sit and utilize a computer for extended periods.

Other

• Ability to diagnose application issues.
• Experience inVisionLink, C-Cat, DSP, and related platforms.
• Strong communication skills.
• Ability to train users.
• Basic understanding of integrations, data flows, and system configuration.
• Customer service mindset.
• Strong computer skills with an emphasis working with Excel to create macros and pivot tables.
• Self-starter; able to work with limited supervision.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.