Technology Support Specialist

Indian River State College; Port Saint Lucie (FL); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Health & Wellness benefits

Retirement plan (FRS)

Paid time off

Employee discounts

Professional development opportunities

Job summary

Indian River State College is seeking a Technology Support Specialist to provide timely end-user support across multiple campuses, troubleshoot hardware and software, and maintain networked devices. The role involves assisting faculty, staff, and students with technology needs in instructional and office spaces.

Travel to other College campuses for IT support as needed; you will contribute to implementing IT initiatives and ensuring effective technology solutions across the campus community.

Qualifications

• Associate Degree in Computer Science or a related field; five (5) years of related work experience in a computer support environment; or any equivalent combination of education, training, and experience.
• Valid Florida driver license.
• Knowledge of AV technologies and teleconference systems.
• Knowledge of computer networking technologies and how to install, configure, and troubleshoot hardware and software in computing systems.
• Knowledge and use of Active Directory, Cisco Switch networking, and port activation processes.
• Skill in organizing, time management, prioritizing, problem solving, and effectively using resources.
• Skill in working with Apple iOS, Microsoft Office, and Windows‑based applications such as Workday.
• Ability to gather and analyze information, be patient, be accurate and detailed, operate in a fast‑paced environment, and work independently as well as with others.
• Ability to provide support to end‑users through the Service Desk and communicate technical information to a non‑technical audience.

Responsibilities

• Resolve assigned computer hardware and software problems in a timely manner (remotely, on‑site, or over the phone).
• Install, configure, and maintain client hardware, software, networking, and telecommunications.
• Configure student loaner laptops; image, configure, and upgrade teacher workstations.
• Configure and support mobile devices – Apple iOS, iPad, and Apple phone.
• Complete basic network outlet testing and configuration to support network devices.
• Troubleshoot VOIP equipment issues.
• Maintain documentation related to specialized procedures, applications, or system configurations.
• Maintain accurate and timely inventory of hardware and software assets within Service Desk.
• Research and recommend the implementation of new technology products and techniques.
• Assist with the implementation of new IT initiatives across campus.
• Travel to other College campuses for IT support as needed.
• Complete all other duties and responsibilities as assigned.

Skills

Time management

Problem solving

Communication

Customer service

Education

Associate Degree in Computer Science or related field

Tools

Active Directory

Cisco Switch networking

Microsoft Office

Workday

Job description

Are you a customer-focused IT professional who enjoys solving technical challenges and making a meaningful impact every day? Join our team as a Technology Support Specialist, where you'll play a critical role in keeping our College community connected, productive, and supported. In this hands‑on position, you’ll provide exceptional technical assistance to faculty, staff, and students by troubleshooting hardware and software issues, supporting classroom and office technology, maintaining networked devices, and helping implement innovative technology solutions across multiple campuses.

About Us

Indian River State College is a public institution serving students across multiple campuses in four counties on Florida’s Treasure Coast. We are committed to academic excellence, innovation, and community engagement.

What We Offer

• Health & Wellness: Medical, dental, and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security: Florida Retirement System (FRS) participation, plus optional tax‑deferred annuities and Roth 403(b) plans
• Work‑Life Balance: Generous paid vacation, personal, and sick leave
• Perks & Discounts: Reduced rates on services and access to local attraction discounts
• Growth & Development: Professional development opportunities, leadership training, and career advancement pathways

Job Summary

Under minimal supervision, the Technology Support Specialist provides timely support to end‑users through the Service Desk. Duties include fostering an environment of collaboration and strong customer service culture; supporting technology needs within instructional, office, and meeting spaces; maintaining all networked technology across the College; and utilizing programs to ensure proper function of all computer hardware and software.

Specific Duties and Responsibilities

• Resolve assigned computer hardware and software problems in a timely manner (remotely, on‑site, or over the phone).
• Install, configure, and maintain client hardware, software, networking, and telecommunications.
• Configure student loaner laptops; image, configure, and upgrade teacher workstations.
• Configure and support mobile devices – Apple iOS, iPad, and Apple phone.
• Complete basic network outlet testing and configuration to support network devices.
• Troubleshoot VOIP equipment issues.
• Maintain documentation related to specialized procedures, applications, or system configurations.
• Maintain accurate and timely inventory of hardware and software assets within Service Desk.
• Research and recommend the implementation of new technology products and techniques.
• Assist with the implementation of new IT initiatives across campus.
• Travel to other College campuses for IT support as needed.
• Complete all other duties and responsibilities as assigned.

Qualifications, Knowledge and Skill Requirements

• Associate Degree in Computer Science or a related field; five (5) years of related work experience in a computer support environment; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job.
• Valid Florida driver license.
• Knowledge of AV technologies and teleconference systems.
• Knowledge of computer networking technologies and how to install, configure, and troubleshoot hardware and software in computing systems.
• Knowledge and use of Active Directory, Cisco Switch networking, and port activation processes.
• Skill in organizing, time management, prioritizing, problem solving, and effectively using resources.
• Skill in working with Apple iOS, Microsoft Office, and Windows‑based applications such as Workday.
• Ability to gather and analyze information, be patient, be accurate and detailed, operate in a fast‑paced environment, and work independently as well as with others.
• Ability to provide support to end‑users through the Service Desk and communicate technical information to a non‑technical audience.

Physical Demands

This position requires medium physical exertion, including lifting no more than 50 pounds at a time and frequent lifting or carrying of objects weighing up to 25 pounds.

Additional Expectations

Employees are expected to maintain professional standards of communication, learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an “at‑will” basis.

Compensation and Application Deadline

Pay rate for this position starts at: $20.68/hour. Exact compensation may vary based on skills, experience, and education. Open until filled.