Technology Support Specialist

Central Office; Philadelphia (Philadelphia County); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

403b matching

Healthcare insurance

Paid time off

Job summary

Independence Mission Schools Central Office in Philadelphia is seeking a Technology Support Specialist to service and maintain technology systems across IMS schools. You will diagnose hardware/software issues, support staff in person or remotely, and manage devices, printers, and network equipment.

The role requires at least 1 year of tech support experience in a K-12 setting, strong customer service, and the ability to lift equipment up to 50 pounds.

Qualifications

• Completion of IMS technology-related repair, service and support tickets.
• Perform and complete tech support requests and repairs in all IMS buildings.
• Inventory of Technology Department equipment, tools, software and support systems.
• Installation and repair of printers, copiers, computers, equipment, devices, cables, operating systems and software.

Responsibilities

• The Technology Support Specialist services the technology support needs of all IMS schools and buildings.
• Maintains and troubleshoots hardware and software issues both in person and remotely.
• Supports staff with e-mail, telephones, laptops and Tech Request Repair system.

Skills

Customer service

Problem solving

Communication skills

Education

CompTIA A+ Certification

CompTIA Network+ Certification desirable

Microsoft/Azure Windows Desktop Certification desirable

Tools

Chromebooks

Windows Laptops/Desktops

Office 365

Outlook

Gmail

Job description

Technology Support Specialist

Independence Mission Schools Central Office - Philadelphia, Pennsylvania Open in Google Maps

Job Details

Job ID: 5905321
Application Deadline: Posted until filled
Posted: Aug 27, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

The Technology Support Specialist is responsible for servicing the technology support needs of all schools and buildings within the IMS organization. Duties will include but not limited to monitoring and maintaining technology systems, diagnosing hardware and software and solving technical/application problems both in person or remotely. The Technology Support Specialist reports to the Senior Manager/Director of Technology.

Duties & Expectations:

• Completion of IMS technology-related repair, service and support tickets.
• Perform and complete tech support requests and repairs in all IMS buildings as listed in the technology repair schedule.
• Inventory of Technology Department equipment, tools, software and support systems.
• Perform installation and repair of printers, copiers, computers, equipment, devices, cables, operating systems and software.
• Chromebook and Laptop configuration, collection, repair and distribution.
• Work as directed with outside technology providers.
• Installation of monitors, telephones, wireless access points and network switch devices.
• Support technology and services to users related to but not limited to the following:
• User issues with e-mail, telephones, laptops and Tech Request Repair system.
• Auditorium Audio-Visual equipment, systems with inside and outside presenters.
• Smartboard software and hardware configuration.
• Adding staff and employee entries into Security ID Card Systems.
• Maintain records of daily data communication/inventory transactions, problems and remedial actions taken, or installation activities.
• Other tasks as assigned by the Senior Manager/Director of Technology.

Qualifications:

• CompTIA A+ Certificate.
• CompTIA Net+ Certificate desirable.
• Microsoft/Azure Windows Desktop Certification desirable.
• Experience and knowledge with the following Platforms & Systems:
• Chromebooks & Windows Laptops/Desktops.
• Office 365, Outlook (Web and Desktop) and G-Mail.
• Network Protocols – DNS, DHCP and TCP/IP.
• Operating System Command Line Tasks and Functions.
• Microsoft Windows 8 through 11.

Requirements:

• 1 year or more of technology support experience.
• History of working in a K-12 educational environment desirable.
• Strong problem-solving skills.
• Exceptional customer-service personality.
• Reliable transportation to transfer up to 25 devices or 100 pounds of total equipment weight.
• Able to lift/move technology equipment not more than 50 pounds alone.

Other Pertinent Information:

• Supervisory Authority: None.
• Benefits: Full-Time employees are eligible for 403b matching contributions, healthcare insurance, and generous paid sick and personal time.
• Department: Information Technology Position
• Classification: Full Time, 12 months

EOE: IMS is proud to be an equal opportunity employer and celebrates staff diversity. We strive to be and build a diverse team that is representative of our students and the communities in which we serve. If you identify as an individual of color, we highly encourage you to apply!

Want to learn more about IMS and our school locations? Please visit: https://independencemissionschools.org/schools/

Position Type: Full-Time
Salary: $40,000 to $42,745 Per Year

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Natalie Roche
• 1012 W Thompson St
• Philadelphia, Pennsylvania 19122
• Phone: [phone]
• Email: [e-mail]