Technology Support Specialist

Gideon Hausner Jewish Day School; Palo Alto (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Disability insurance

EAP

Job summary

Gideon Hausner Jewish Day School seeks a full-time, year-round Technology Support Specialist to join the Information Systems Department in Palo Alto. You will provide frontline technical support for applications, accounts, and technology across the Hausner community, focusing on teachers, staff, students, and parents.

Your role includes account provisioning, access settings, and troubleshooting across SaaS platforms.

Qualifications

• Strong technical aptitude and ability to learn new software quickly.
• Excellent customer service, communication, patience, professionalism, and follow-through.
• Ability to support students and adults with varying levels of technical ability.
• Strong organizational skills and ability to manage multiple requests in a busy school environment.
• Experience with Google Workspace and educational technology platforms is helpful but not required.

Responsibilities

• Provide frontline technical support for applications and online services used by teachers, staff, students, and parents, including Google Workspace and educational tech platforms.
• Provision, modify, and deactivate user accounts; manage access permissions and settings; assist with login and access.
• Troubleshoot application, authentication, access, and configuration issues with escalation as needed.
• Provide responsive, patient support and maintain documentation of processes.
• Troubleshoot and support printers, copiers, projectors, displays, and classroom AV equipment.
• Assist teachers and staff with classroom technology setup, connectivity, and troubleshooting.
• Set up and operate AV for assemblies, open houses, meetings, and events.
• Assist with other Information Systems projects as needed.

Skills

Technical aptitude

Customer service

Communication

Organizational skills

Adaptability

Education

Relevant education or certifications

Tools

Google Workspace

Help desk systems

Printers & projectors

A/V systems

Job description

About Us

Gideon Hausner Jewish Day School is an independent community school serving students in TK–8. Our mission is to cultivate a joyful learning community that builds students’ capacity for critical thinking, creativity, and moral courage through a complementary curriculum of general and Jewish studies.

Hausner enrolls approximately 380 students and offers a rigorous academic program supported by small class sizes, exceptional faculty, and a strong sense of community.

Description

About Us

Gideon Hausner Jewish Day School is an independent community school serving students in TK–8. Our mission is to cultivate a joyful learning community that builds students’ capacity for critical thinking, creativity, and moral courage through a complementary curriculum of general and Jewish studies.

Role Summary

Hausner seeks a full-time, year-round Technology Support Specialist to join the Information Systems Department, reporting to the Information Systems Manager.

The Technology Support Specialist provides frontline technical support for the applications, accounts, and technology used across the Hausner community. The primary focus is supporting teachers, staff, students, and parents with account provisioning, access, application settings, and troubleshooting across the school’s SaaS and educational technology platforms.

The role also provides hands-on support for printers, projectors, classroom presentation technology, and audio/visual needs for scheduled school events. Success in this role requires strong technical aptitude, excellent customer service, patience, clear communication, and the ability to learn new systems quickly.

Primary Responsibilities

• Provide frontline technical support for applications and online services used by Hausner teachers, staff, students, and parents, including Google Workspace and the school’s educational technology and SaaS platforms.
• Provision, modify, and deactivate user accounts; manage routine access permissions and application settings; and assist users with account setup, login, and access.
• Troubleshoot application, authentication, access, and configuration issues, resolving problems directly or escalating them to the Information Systems Manager, system owner, or vendor as appropriate.
• Provide responsive and patient support to users with varying levels of technical experience and maintain practical support and process documentation.
• Troubleshoot and provide routine support for printers, copiers, projectors, displays, speakers, microphones, and classroom presentation technology.
• Assist teachers and staff with classroom technology setup, connectivity, and troubleshooting.
• Set up, test, operate, and troubleshoot A/V technology for all-school assemblies, Back-to-School Nights, Open Houses, meetings, presentations, and other scheduled school and classroom events.
• Assist with other Information Systems Department projects and priorities as assigned by the Information Systems Manager.

Requirements

Qualifications

• Strong technical aptitude, problem-solving ability, and ability to learn unfamiliar software and systems quickly.
• Excellent customer service, communication, patience, professionalism, and follow-through.
• Ability to support students and adults with a wide range of technical abilities.
• Strong organizational skills and ability to manage multiple requests and priorities in a busy school environment.
• Ability to adapt to various environments and people
• Relevant education, technical training, certifications, or hands-on experience. Prior professional technology support experience is preferred but not required.
• Experience with Google Workspace, educational technology platforms, help desk systems, printers, projectors, or A/V systems is helpful but not required.

Compensation

This is a full-time, year-round, hourly, non-exempt position with a pay range of $30–$38 per hour, depending on experience and qualifications. Regular work is Monday through Friday, with occasional pre-scheduled evening or weekend work for school events and projects.

Physical Requirements

The role requires regular movement throughout campus and hands-on work with classroom and A/V equipment, including bending, kneeling, working under and around equipment, using appropriate tools and ladders, and lifting and carrying up to 50 pounds. Reasonable accommodations may be made consistent with applicable law.

Benefits

Hausner offers a comprehensive benefits package including medical, dental, and vision insurance; a 403(b) retirement plan; long- and short-term disability coverage; voluntary life and accident insurance; an employee assistance program (EAP); and pre-tax commuter and flexible spending account benefits.

Other

The Technology Support Specialist may be assigned other duties and responsibilities as needed. This posting does not necessarily represent a comprehensive list of responsibilities or qualifications. The school reserves the right to modify or discontinue this position at any time.

Equal Opportunity Statement

Gideon Hausner Jewish Day School is an Equal Opportunity Employer. We are committed to a welcoming and inclusive community where individuals of all backgrounds are respected and valued. We do not unlawfully discriminate on the basis of age, race, color, gender, sexual orientation, gender identity, disability, religion, veteran status, national or ethnic origin, or any other status protected by law.