Enable job alerts via email!

Technology Support Specialist

North Penn School District

Lansdale (Montgomery County)

On-site

USD 39,000 - 177,000

Full time

7 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established educational institution is seeking a Technology Support Specialist to enhance the technological capabilities of its staff and students. This role involves providing training, troubleshooting, and support for various technology and audio-visual tools across the district. The successful candidate will collaborate with a dedicated team to ensure that all technology systems are functional and comply with safety regulations. If you are passionate about technology and education, and enjoy helping others, this position offers a rewarding opportunity to make a significant impact in a vibrant school community.

Qualifications

3-5 years of technology and A/V training experience, preferably in education.
Experience in customer service and technology troubleshooting.

Responsibilities

Provide technology and A/V training for staff on all devices.
Install, configure, and troubleshoot audio/visual equipment.

Skills

Technology Training

Troubleshooting

Organizational Skills

Interpersonal Skills

Cloud Storage Tools

Education

High School Diploma or GED

Tools

Audio/Visual Equipment

Microsoft Products

Google Portal

Join to apply for the Technology Support Specialist role at North Penn School District

5 days ago Be among the first 25 applicants

Join to apply for the Technology Support Specialist role at North Penn School District

The North Penn School District seeks to develop a community that values and adapts to diversity. We strive to acknowledge, respect, understand, and celebrate the dynamics of racial and cultural differences. Through the development of culturally proficient staff, the establishment of structures that promote equitable opportunities, and partnerships with families and students, our School District will create an environment of respect where all members of the school community are empowered to learn, grow, and appreciate one another. We look forward to your interest!

POSITION: Technology Support Specialist

Reports To: Supervisor of Academic Technology or Supervisor of Administrative Technology

Takes Direction From: Coordinator of Communications Media, Director of Technology, and Director of School & Community Engagement

Schedule/Calendar: 7.5 hrs./day 37.5 hrs/week 261 days/year

Summary: The Technology Support Specialist for Technology & A/V provides technology and A/V skill training, training material development and support of district-wide technology and audio-visual implementations for students, administrators and staff.

Essential Functions

Provide technology and A/V skill training for staff on all technology devices in the district.
Install, configure, troubleshoot, upgrade, maintain and repair audio/visual equipment at all district locations (ex: lamp replacement, firmware upgrades, I/O plate, orientation, and diagnostics).
Ensure all systems are maintained and comply with all current safety and building regulations (ex: cable path, electrical, preventative maintenance filters).
Work with Desktop & Device Specialist for installations of devices and/or software in the building.
Collaborate with eLearning coach to create training materials in support of technology integration best practices.
Identify, diagnose, and resolve hardware, software, and operating system problems and questions that occur during daily use.
Log and follow up on all open or pending service requests for the buildings to ensure resolution.
Provide support for staff members in the use of technology, a/v tools and website design and maintenance as identified by the district (including Interactive Projectors and Whiteboards, Microsoft products, Google portal, cloud storage tools).
Demonstrate hardware and operating system functionality to staff.
Communicate with building administrators regarding Technology and A/V needs, evaluate requests, and develop recommendations based on best practice.
Support media, sound and lighting needs for events in NPSD including, but not limited to, community use of facilities, school use of auditoriums, multipurpose rooms and cafeterias.
Additional duties as assigned by Supervisor of Academic Technology, Supervisor of Administrative Technology or Coordinator of Communications Media

Education And/or Certification Required

High School Diploma or GED

Experience Needed

3-5 years’ Technology and A/V training and troubleshooting experience, preferably in an educational setting
Customer service experience

Requisite Skills

Experience in technology training; familiarity with basic technology, A/V and networking concepts
Troubleshooting skills
Organizational and time management skills
Strong interpersonal skills
Basic skills in productivity and cloud storage tools.
Ability to support a culture of equity, diversity, and inclusion

ADA Compliance: Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this position.

Physical Requirements: Sedentary Light work Medium work Heavy work Very heavy work

Sedentary: involves sitting most of the time. Incumbent should be able to exert up to 10 lbs of force occasionally, and/or a negligible amount of force constantly to lift, carry, push, pull or move objects.

Light work: If the use of arm and/or leg control requires exertion of forces greater than that for sedentary work and the individual sits most of the time, the job is rated for light work. The incumbent should be able to exert up to 20 lbs of force occasionally, and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects.

Medium work: The incumbent should be able to exert up to 50 lbs of force occasionally, and/or up to 20 lbs of force frequently, and/or up to 10 lbs of force constantly to move objects.

Heavy work: The incumbent should be able to exert up to 100 lbs of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20 lbs of force constantly to move objects.

Very heavy work: The incumbent should be able to exert in excess of 100 lbs of force occasionally, and in excess of 50 lbs of force frequently, and in excess of 20 lbs of force constantly to move objects.

North Penn School District is an equal rights and opportunity agency and does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, ancestry, marital status, or any other legally protected classification in its activities, educational programs, or employment practices as required by Title VI, IX, and Section 504.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Primary and Secondary Education

Referrals increase your chances of interviewing at North Penn School District by 2x