Principal Application Administrator

Superior Court of California County of Los Angeles; Los Angeles (CA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

The Superior Court of California County of Los Angeles is seeking a seasoned Principal Application Administrator to configure, maintain, and optimize enterprise applications. The role provides day-to-day leadership, guides junior staff, and collaborates with internal teams and external partners to safeguard systems while adapting to evolving needs.

You will oversee configuration, access control, testing, and release validation, ensuring reliable, secure operation and continuous improvement in a

Qualifications

• 9+ years’ experience in applications administration with relevant suites.
• Associate’s/Bachelor’s/Master’s level degrees with required experience in the portfolio of solutions.
• Documentation attachment of required credentials for academic options is required.
• Experience configuring enterprise applications and managing user access across multiple systems.

Responsibilities

• Oversee configuration of enterprise applications to support complex business processes.
• Administer and review user accounts to ensure roles and permissions align with responsibilities.
• Identify, analyze, and resolve application issues reported by users; manage support cases with vendors.
• Develop test cases, scenarios, and plans for new releases; oversee testing and training materials.
• Monitor application performance and health; coordinate vendor support and escalations.
• Lead daily tasks, provide work instructions to juniors, and assist in evaluating prospective employees.
• Coordinate with internal teams and external partners to ensure data confidentiality, integrity and availability.

Skills

Applications administration

User access management

Vendor coordination

Team leadership

Testing & release validation

Education

Bachelor's degree in information technology, computer science, or MIS

Master's degree in information technology, computer science, MIS

Associate's degree in information technology or related field

Tools

Enterprise software suites

Test management tools

Job description

The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Court’s 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large.

Accessible career paths, a healthy work-life balance, job stability, and comprehensive total rewards including generous pay and benefits, a robust public sector pension, and Court matched 401K/457 individual savings plans, are just some of the values that the Court offers to every member of its thriving workforce.

ABOUT THE POSITION

The Principal Application Administrator plays a pivotal role in configuring, maintaining, and optimizing the Court’s enterprise-level software applications. This position ensures that complex business processes are accurately supported through thoughtful configuration, disciplined access management, and responsive issue resolution. Beyond technical execution, the role provides day-to-day guidance to junior staff, supports project leadership, and collaborates closely with internal teams and external partners to safeguard the confidentiality, integrity, and availability of critical systems. From developing test plans and validating new releases to monitoring application health and coordinating vendor support, this administrator helps keep the Court’s applications stable, secure, and aligned with evolving operational needs. The position also contributes to continuous improvement efforts, evaluates workflow impacts, and strengthens the Court’s ability to deliver reliable, user-centered technology services. This is an exciting opportunity for a seasoned professional to blend hands-on application expertise with leadership, problem-solving, and cross-functional coordination in a dynamic environment. For a detailed job description.

Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin.

Key responsibilities:

• Application Configuration & Process Alignment — Oversee and perform the configuration of enterprise applications to support complex business processes. Implement configuration updates driven by customer feedback, operational changes, or evolving business practices.
• User Access Administration — Administer and review user accounts to ensure roles and permissions align with job responsibilities, maintaining secure and appropriate access across all applications.
• Application Issue Resolution — Identify, analyze, and resolve application issues reported by users. Create, update, and manage support cases to help vendors or internal teams replicate problems and deliver effective solutions.
• Testing & Release Validation — Develop test cases, scenarios, and plans for new releases. Oversee functional testing, document results, report defects, and create training materials to support successful deployment.
• Application Health Monitoring — Monitor application performance and processing health, identify system errors, and take corrective action to maintain reliable and efficient operation.
• Task Leadership & Staff Support — Assign daily tasks, provide work instructions, and review outputs for junior staff. Serve as a project substitute for the supervisor when needed and assist in evaluating prospective employees.
• Partner & Vendor Coordination — Coordinate work with internal teams and external partners to ensure the confidentiality, integrity, and availability of applications and organizational data.

THIS IS A TELEWORK ELIGIBLE OPPORTUNITY

This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.

SELECTION REQUIREMENTS

To qualify, you must meet one of the following options at the time of application:

• OPTION I:9+ years’ experience in applications administration, including specific experience with the suite or portfolio of solutions within the span of control.
• OPTION II: Associate’s degree* in information technology, computer science, management information systems, or related field; -AND-7+ years’ experience in applications administration, including specific experience with the suite or portfolio of solutions within the span of control.
• OPTION III: Bachelor’s degree* in information technology, computer science, management information systems, or related field; -AND-5+ years’ experience in applications administration, including specific experience with the suite or portfolio of solutions within the span of control.
• OPTION IV: Master’s degree* in information technology, computer science, management information systems, or related field; -AND-3+ years’ experience in applications administration, including specific experience with the suite or portfolio of solutions within the span of control.

*To qualify for Options that require educational credentials, you must attach the required documentation to your application. For more information, please visit the Applicant Support page.

Note:

Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g., working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.

DESIRABLE QUALIFICATIONS

• industry-recognized certifications that demonstrate structured service management, project coordination, business analysis, application configuration expertise, or advanced customer support practices.
• Experience identifying inefficiencies in business processes and proposing configuration or workflow improvements that reduce manual effort, improve data quality, or enhance user experience.
• Demonstrated ability to coordinate multi-team release activities, including communicating impacts, preparing users for changes, and ensuring smooth transitions during upgrades or major deployments.
• Skill in designing or refining complex reports, queries, or data extracts that support decision-making, compliance, or operational transparency.
• Proven ability to create clear, comprehensive documentation for configurations, troubleshooting procedures, test plans, or training materials that improve team consistency and knowledge transfer.
• Experience communicating effectively during high-impact incidents, including summarizing technical findings for non-technical audiences, coordinating with stakeholders, and maintaining calm, structured problem-solving under pressure.

APPLICANT SUPPORT & INFORMATION

Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE.

Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below.

WHAT TO EXPECT AFTER APPLYING

This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:

EVALUATION:

Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.

ELIGIBILITY:

Applicants who best meet job-related qualifications will be placed on an eligible list which will remain active for approximately six (6) months and may be invited to participate in a selection interview. Other vacancies may be filled using this list.

Questions regarding this posting may be e-mailed to [e-mail].

Los Angeles Superior Court is an equal opportunity employer.