Technology Support III - Plano, TX

MSCCN; Plano (TX); Presencial; USD 80 000 - 100 000; Tempo integral

Resumo da oferta

MSCCN in Plano, TX is seeking a Technology Support III to maintain and improve production application flows within the Employee Platforms team. You will troubleshoot, resolve incidents, and work with ServiceNow modules to ensure stable, performant services for internal and external users.

Ideal candidates have 3+ years supporting IT services, strong scripting in JavaScript, knowledge of REST APIs, HTML/CSS/Angular, ITIL processes, and experience with observability tools and cloud environments.

Qualificações

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Formal training or certification on ServiceNow platform concepts and proficient applied experience.
• Demonstrated expertise in at least two ServiceNow Modules.

Responsabilidades

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Assists in monitoring production environments for anomalies and addresses issues using standard observability tools.
• Identifies issues for escalation and communicates solutions to stakeholders.
• Analyzes complex situations to anticipate and solve incidents, problems, and changes for full stack technology systems.

Conhecimentos

ServiceNow

JavaScript

HTML/CSS

Angular

REST API

ITIL

Observability

Cloud

Descrição da oferta de emprego

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. All positions are onsite, unless otherwise stated.

Job Description: As a Technology Support III team member in the Employee Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities:

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required Experience

Required Qualifications, Capabilities, and Skills:

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Formal training or certification on ServiceNow platform concepts and proficient applied experience
• Demonstrated expertise in at least two ServiceNow Modules
• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
• Has experience working on system integrations between ServiceNow and other applications using REST API.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred Experience

Preferred Qualifications, Capabilities, and Skills:

• HR Service Delivery module experience
• Service portal experience
• ServiceNow Certifications
• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

Certificates/Security Clearances/Other

Preferred Qualifications, Capabilities, and Skills:

• ServiceNow Certifications