Technology Support III

JPMorgan Chase & Co.; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. invites applicants for a Technology Support III role within the Commercial & Investment Bank to ensure production application flows are stable, available, and high-performing.

You will troubleshoot, maintain, escalate, and resolve production service interruptions across internal and external systems to enable a seamless user experience. The role emphasizes proactive monitoring, incident management, and collaboration with business client services, infrastructure teams, and

Qualifications

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience with on-premises and public cloud environments.
• Experience with observability and monitoring tools.
• Exposure to ITIL processes.
• Undergraduate degree in a numerate field (math, engineering, computing).

Responsibilities

• Delivers end-to-end application and infrastructure services to maintain stable, available systems.
• Handles day-to-day issues with a production-support-first approach, escalating when needed.
• Monitors production environments using observability tools and dashboards; enhances visibility and metrics.
• Communicates issues to stakeholders with well-defined solutions.
• Analyzes complex situations to prevent and resolve incidents through problem and change management.
• Oversees trading application stacks and critical batch workflows to maintain performance.
• Engages with business, infrastructure, and stakeholders to ensure alignment and continuity.
• Supports onboarding of new businesses and applications; provides coverage on a weekday/weekend rotating schedule.

Skills

Troubleshooting

Production support

Python/Java/.NET

SQL queries

Unix/Linux

Education

Undergraduate degree in numerate subject

Tools

Control M

Autosys Scheduler

Grafana

Splunk

AWS

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escal iate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities:

• Delivers end-to-end application and infrastructure services, supporting day-to-day maintenance of critical systems to ensure seamless business operations, sustained operational stability, resilience, and high availability.
• Demonstrates a production-support-first approach by independently handling and resolving day-to-day issues impacting the application stack, while leveraging development expertise to drive long-term solutions.
• Proactively monitors production environments for anomalies using standard observability toolsets and real-time dashboards, continuously enhancing them to provide visibility into system operability, performance metrics, and timely issue remediation.
• Identifies, escalates, and communicates issues in a timely manner while providing well-defined solutions to business and technology stakeholders.
• Analyzes complex situations and emerging trends to anticipate, prevent, and resolve incidents, driving effective problem and change management across full-stack technology systems, applications, and infrastructure.
• Oversees the trading application stack and critical batch processing workflows to maintain operational integrity and performance standards.
• Engages regularly with business client services, infrastructure teams, and key stakeholders to ensure alignment and continuity of supported applications.
• Manages the seamless onboarding of new businesses, clients, and applications into the team's portfolio, ensuring smooth integration and transition.
• Provides support during weekday and weekend shifts on a rotational basis to ensure round-the-clock operational coverage.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)
• Experience with Control M and Autosys Scheduler
• Experience developing and supporting applications built on Python, Java, or .NET framework
• Experience with relational databases and ability to write complex SQL queries
• Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL) and AWS platform
• Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems

Preferred qualifications, capabilities, and skills

• Working knowledge of public cloud
• Demonstrated knowledge of Networking/Infrastructure
• Experience with KDB or other non-SQL databases
• Experience supporting public/private cloud-based, Java or trading applications a plus
• AWS certifications preferred (Cloud Practitioner)
• Working knowledge of Grafana, Splunk, is a plus; Working knowledge in automation scripting is preferred.
• Working knowledge of Investment Banking