Technology Support II - Associate - CIB Securities Services

JPMorgan Chase & Co.; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Houston seeks a Technology Support II to ensure stability and performance of production application flows, using AI-assisted triage and observability tools to address issues.

You will troubleshoot, escalate, and collaborate with stakeholders, applying ITIL practices and secure data handling with a focus on resiliency and continuous improvement. Candidate will monitor incidents, participate in problem management, and contribute to changes across full stack technology

Qualifications

• 2+ years experience troubleshooting, resolving, and maintaining IT services.
• Familiarity with enterprise AI capabilities in production support with data sensitivity.
• Ability to review AI-assisted incident recommendations before action.

Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end service delivery.
• Utilize AI-assisted tools to speed up incident triage and hypothesis generation.
• Improve operational stability and availability through problem management participation.
• Assist in escalation and communication of issues to stakeholders and identify trends.
• Apply reuse-first, AI-assisted practices to identify recurring interruption patterns and support remediation actions.

Skills

IT support experience

AI-assisted incident triage

Observability & monitoring

ITIL awareness

Cloud/on-premise knowledge

Education

Bachelor's in Computer Science or Engineering

Tools

Observability tools

Job description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in CIB Securities Services , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm, addressing anomalies utilizing standard observability tools
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Improve operational stability and availability through participation in problem management
• Assist in escalation and communication of issues and solutions to business and technology stakeholders and identify trends to support management of incidents, problems, and changes across full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• A. 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Bachelor's in Computer Science or Engineering