Technology Support I

Women In Science; Tyler (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Texas Tyler campus is seeking an entry-level IT Support Specialist to assist with customer support for university information technology systems and operate automated office equipment in a networked environment.

Under close supervision, you will troubleshoot basic computer problems, assist users with software and hardware, document work in ServiceNow, and help maintain security controls. A relevant associate degree is required, with a bachelor’s preferred.

Qualifications

• Associate degree in computer science, information technology or related field.
• 1 year experience relating to network communication, computer system hardware and software.
• May accept a combination of education and experience.

Responsibilities

• Performs entry level troubleshooting, maintenance, testing and resolution of basic computer related problems.
• Provides customer service and answers user inquiries regarding basic computer software, hardware operation, and the use of software applications.
• Performs the setup of equipment for employee use and proper installation of cables, operating systems, or appropriate software.
• Document all work in ServiceNow, communicate with customers through support tickets in ServiceNow and create KB articles.
• Ensures that appropriate security controls over software are maintained.
• Assists in the update of computers and application programs.

Skills

Customer service

Technical troubleshooting

Hardware setup

OS installation

Education

Associate’s degree in computer science / IT

Bachelor's degree in computer science / IT

Tools

ServiceNow

Job description

University of Texas

Tyler, TX

Job posting number: #7368700

Posted: August 17, 2026

Application Deadline: Open Until Filled

Job Description

Job Summary

Work involves providing customer support for university information technology systems and operating automated office equipment in network environment. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

Major Responsibilities/Duties/Critical Tasks

• Performs entry level troubleshooting, maintenance, testing and resolution of basic computer related problems.
• Provides customer service and answers user inquiries regarding basic computer software, hardware operation, and the use of software applications.
• Performs the setup of equipment for employee use and proper installation of cables, operating systems, or appropriate software.
• Document all work in ServiceNow, communicate with customers through support tickets in ServiceNow and create KB articles.
• Ensures that appropriate security controls over software are maintained.
• Assists in the update of computers and application programs.

Required Education/Experience

Other related duties as required

• Associate’s degree in computer science, information technology or related field.
• One (1) year experience relating to network communication, computer system hardware and software.
• May accept a combination of education and experience.

Preferred Education/Experience

• Bachelor's degree in computer science, information technology or related field.
• Certification from one of the following: Microsoft, Apple, CompTIA, ITIL.

Contact Information

More Info

Job posting number: #7368700 Application Deadline: Open Until Filled Employer Location: Online Job Advertising

JAX,Florida

United States