Computer Support Technician

NexOne, Inc.; Layton (UT); On-site; USD 48,000 - 64,000; Full time

Job summary

NexOne, Inc. in Layton, Utah, seeks a Computer Support Technician to assist users with computer problems, diagnose issues, and guide resolution.

The role requires U.S. citizenship, background check, drug screening, CompTIA Security+ CE, and a Secret DoD clearance; prior customer service and Remedy ticketing experience are a plus. Training users on hardware/software and remote support will be part of the job.

Qualifications

• Must be able to diagnose computer software/hardware problems.
• Must be able to train users to use hardware/software including printing, email, word processing.
• Experience working with Remedy ticketing system.

Responsibilities

• Assist users who are having computer problems and guide problem resolution.
• Provide remote-support using software tools.
• Document detailed resolutions in the ticketing system.
• Resolve tickets escalated by Enterprise Service Desk.

Skills

Problem diagnosis

User training

Remedy tickets

Customer service

Job description

The Computer Support Technician will provide assistance to users and organizations using computer software or equipment.

Specific Support Will Include The Following

• Assist users who are having computer problems
• Diagnose problems and guide users through problem resolution
• Provide remote-support using software tools
• Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
• Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system
• Ensure a detailed resolution is documented in the automated trouble ticketing system
• Resolve tickets that the Enterprise Service Desk cannot resolve

Minimum Requirements

• Position is contingent on a passing a background check and drug screening
• Position is contingent on obtaining CompTIA Security+ Certification with CE Designation
• Position is contingent on obtaining a Secret Security Clearance under the Department of Defense Desired Skills & Certification(s)
• U.S. Citizenship required

Desired Skills & Certification(s)

• Ability to properly diagnose computer software/hardware problems
• Ability to work with users to properly assist and train on computer related issues
• Ability to work tickets in Remedy
• Prior Customer Service Experience

Job Posted by ApplicantPro