Senior Manager

Virtusa; Southborough (MA); On-site; USD 180,000 - 260,000; Full time

Job summary

Virtusa in Southborough, MA is seeking a Senior Director of Technology to lead the technical support engineering team and drive strategic technology initiatives. The role emphasizes governance, customer satisfaction, and scalable IT operations.

The candidate should bring 15+ years in technology management, with at least 5 years in leadership, superb communication, and a track record of delivering complex projects in fast-paced environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's preferred.
• 15+ years in technology management with at least 5 years in a leadership role.
• Proven track record of successful project delivery and team management.

Responsibilities

• Lead and mentor a team of technical support engineers, fostering a culture of excellence.
• Develop and implement technology strategies that align with business objectives.
• Oversee the technical support process, ensuring timely resolution of customer issues.
• Collaborate with cross-functional teams to address technology-related challenges.
• Monitor industry trends and emerging technologies to inform strategic decisions.
• Manage budgets and resources to optimize team performance and outcomes.

Skills

Technology management

Technical leadership

Problem solving

Communication skills

Education

Bachelor's degree in CS/IT

Master's degree preferred

Job description

Senior Director - Technology

Location:

US Office - Southborough

Years of Experience:

15-30 Years

Job Summary:

We are seeking a highly experienced Senior Director of Technology to lead our technical support engineering team. The ideal candidate will possess extensive knowledge in technology management and a proven track record of driving innovation and efficiency in technical support operations. This role requires a strategic thinker with strong leadership skills and the ability to manage complex projects while ensuring high levels of customer satisfaction.

Responsibilities

• Lead and mentor a team of technical support engineers, fostering a culture of excellence and continuous improvement.
• Develop and implement technology strategies that align with business objectives and enhance operational efficiency.
• Oversee the technical support process, ensuring timely resolution of customer issues and maintaining high service quality.
• Collaborate with cross-functional teams to identify and address technology-related challenges and opportunities.
• Monitor industry trends and emerging technologies to inform strategic decision-making.
• Manage budgets and resources effectively to optimize team performance and project outcomes.

Mandatory Skills

• Strong knowledge in technology management and support processes.
• Proven leadership experience in managing technical teams.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.

Preferred Skills

• Experience with cloud technologies and IT service management frameworks.
• Familiarity with project management methodologies.
• Ability to drive change and innovation within the organization.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• 15+ years of experience in technology management, with at least 5 years in a leadership role.
• Proven track record of successful project delivery and team management.