Technology Support Analyst

The Phoenix Group; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company in staffing and recruiting is seeking an Associate Recruiter in New York. The role encompasses providing IT support, maintaining hardware, and assisting users with technology. Candidates must have a high school diploma and extensive IT support experience, alongside strong customer service skills.

Qualifications

• 3+ years of IT support experience required.
• Ability to manage multiple tasks and prioritize effectively.
• Self-motivated with independent and collaborative work skills.

Responsibilities

• Provide first-level response to IT support requests.
• Deliver application support for software and virtual environments.
• Deploy, configure, and maintain hardware and peripherals.

Skills

Proficient in Microsoft Office Suite

Excellent customer service

Analytical and troubleshooting skills

Education

High school diploma or equivalent

Job description

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Associate Recruiter at The Phoenix Group

Key Responsibilities

• Provide first-level response to phone, ticketing system, and email support requests; accurately log and document all interactions and escalate as needed.
• Deliver application support for locally installed software and virtual desktop environments.
• Deploy, configure, test, and maintain a wide range of hardware and peripherals including workstations, printers, scanners, mobile devices, A/V equipment, and secure access technologies.
• Advise users on compatible technology purchases and setup.
• Provide remote access assistance and support for hybrid and off-site work environments.
• Set up and maintain AV systems for in-office and external events.
• Assist with the upkeep of server rooms, network closets, and associated hardware; troubleshoot basic networking issues with guidance from IT leadership.
• Manage IT asset lifecycle including inventory tracking, deployment, and retrieval.
• Support personnel changes by facilitating equipment setup and relocation.
• Deliver user orientation and conduct basic training on systems, software, and mobile tools in coordination with training resources.
• Promote and enforce best practices in data and system security.
• Follow organizational policies and procedures related to IT services and support.
• Contribute to team success by maintaining strong working relationships and providing exceptional service.
• Perform physical duties such as lifting equipment up to 50 pounds, moving devices, and regular walking to support onsite needs.
• Flexibility to adjust working hours and travel locally when required.

Qualifications & Skills

• Proficient in Microsoft Office Suite, Windows and Mac operating systems, and common enterprise tools such as document management systems, mobile device platforms (iOS/Android), time entry tools, and document comparison software.
• Working knowledge of hardware components and security systems.
• Demonstrated analytical and troubleshooting skills.
• Excellent customer service and interpersonal communication.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• Strong sense of discretion and the ability to handle confidential information.
• Self-motivated with the ability to work both independently and collaboratively.

Education & Experience

• High school diploma or equivalent required.
• 3+ years of IT support experience
• Familiarity with enterprise-level applications and IT service delivery best practices.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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