Technology Support Analyst

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

A prestigious law firm in New York seeks a Technology Support Analyst to provide essential technology support to its office. The role involves troubleshooting, application support, and ensuring high levels of customer service. Candidates must possess strong communication skills, relevant experience, and the ability to work in a collaborative environment. Join a firm that values professionalism and excellence and offers competitive salaries along with comprehensive benefits.

Benefits

Competitive salaries and year-end discretionary bonuses

Comprehensive health care benefits

Generous paid time off

Professional development opportunities

Qualifications

• Minimum 3 years of related work experience, including specialized technical training.
• Ability to work in a demanding and fast-paced environment.
• Basic understanding of hardware and software for security systems.

Responsibilities

• Provide technology support including troubleshooting and application support.
• Respond to support tickets and maintain inventory records.
• Assist with remote site access and maintain data room components.

Skills

Communication

Customer service

Troubleshooting

Attention to detail

Logical reasoning

Education

High School diploma or equivalent

Job description

Join to apply for the Technology Support Analyst role at Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

Join to apply for the Technology Support Analyst role at Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates provided pay range

This range is provided by Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $90,000.00/yr

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. Provides a high level of customer service, accurate reporting, and teamwork with other local technology professionals as well as the Firm's central resources in White Plains. Works under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager. The hours of this position are Monday – Friday, 2:00 pm – 10:00 pm.

• Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix-based applications.
• Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software,
• reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
• Provides assistance and advice on technology allowance purchases for attorneys.
• Provides support, troubleshooting, and repair for laptops and desktops.
• Assists with remote site access.
• Assists with Firm's audio visual set up requirements.
• Assists with offsite technology set ups as required.
• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
• Supports all personnel adds, moves, and changes.
• Services, documents, and provides loaner equipment in accordance with Firm policies.
• Maintains accurate inventory records.
• Establishes and maintains effective working relationships with clients, attorneys, and business services professionals.
• Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.
• Helps to maintain Firm policies and procedures in relation to computer technology.
• Provides basic induction training on technology systems, mobile device usage, and basic software usage.
• Provides software training based upon modules created by the global training department.
• Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
• Provides a consistent and high level of customer service.
• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
• Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies, and procedures.
• Performs other related duties as assigned.

Qualifications

• Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac.
• Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems.
• Ability to maintain continuous concentration, alertness, and attention to detail.
• Basic understanding of hardware and software used for building security systems.
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Ability to handle multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work.
• Ability to work well in a demanding and fast-paced environment.
• Ability to work well independently as well as effectively within a team.
• Flexibility to travel.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Education and Experience

• High School diploma or equivalent
• Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm’s success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits

Skadden is an Equal Opportunity Employer (Disability/Vet/other protected categories). For more information, please visit Skadden.com/careers.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal, Information Technology, and Analyst

• Industries

  Law Practice

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