Technology Support Analyst

Michael Page; New York (NY); On-site; USD 75,000 - 90,000; Full time

Job summary

A prominent law firm is seeking a Technology Support Analyst to provide hands-on technical support for IT systems and applications. This role involves problem-solving and customer service, ensuring smooth operations for end-users. Candidates must have prior experience in a law firm environment and be well-versed in IT support tools.

Benefits

Comprehensive health benefits

Professional development opportunities

Team-oriented work environment

Qualifications

• Strong understanding of IT systems and networks.
• Must have worked in a law firm environment.
• Proficiency in troubleshooting hardware and software issues.

Responsibilities

• Provide technical support for hardware, software, and application-related issues.
• Respond to and resolve end-user inquiries via phone, email, or in person.
• Collaborate with the technology team to implement system upgrades and updates.

Skills

Problem-solving

Customer service

Technical support

Troubleshooting

Communication

Tools

IT support tools

Ticketing platforms

Job description

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This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $90,000.00/yr

The Technology Support Analyst will provide hands-on technical support and troubleshooting for a range of IT systems and applications, ensuring smooth operations for end-users. This role is ideal for a tech-savvy professional with a strong focus on problem-solving and customer service within the business services industry.

This opportunity is with an AM Top 100 Law Firm. The company is known for delivering practical solutions to clients and values its employees' contributions to achieving operational excellence.

Description

• Provide technical support for hardware, software, and application-related issues.
• Assist with the installation, configuration, and maintenance of IT systems and tools.
• MUST have worked in a law firm environment.
• Respond to and resolve end-user inquiries via phone, email, or in person.
• Collaborate with the technology team to implement system upgrades and updates.
• Maintain and troubleshoot company devices, including laptops, desktops, and mobile devices.
• Document support processes and maintain accurate records of incidents and solutions.
• Ensure compliance with company policies regarding IT security and data protection.
• Provide training and guidance to staff on the use of technology resources.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

Profile

A successful Technology Support Analyst should have:

• A strong understanding of IT systems, networks, and applications.
• MUST have worked in a law firm environment.
• Proficiency in troubleshooting hardware and software issues.
• Experience with IT support tools and systems, such as ticketing platforms.
• Excellent communication and interpersonal skills for working with end-users.
• The ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Job Offer

• A competitive salary range of $75,000 to $90,000, based on experience and qualifications.
• Comprehensive health, PTO, and wellness benefits.
• Opportunities for professional development and skills enhancement.
• A supportive work environment with an emphasis on teamwork and collaboration.

If you're ready to take the next step in your technology career and make a meaningful impact in the business services industry, we encourage you to apply today!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Law Practice, Legal Services, and Professional Services

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