Technology Support Analyst

Mnmentalhealthclinics; Minneapolis (MN); Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Mileage reimbursement

Certification and exam reimbursement

PTO

Retirement plan

Job summary

Minnesota Mental Health Clinics is seeking a Technology Support Analyst to own the IT service queue and provide hands-on laptop, device, and network support across 11 clinic locations. The role includes imaging machines, onboarding new hires, and supporting on-site clinics while performing remote queue work as needed.

The position emphasizes Microsoft 365 administration, Intune management, and security enforcement in a HIPAA-regulated environment, with travel among metro locations and mileage

Qualifications

• Three+ years in IT support or systems support with escalation ownership.
• Experience administering Microsoft 365 (Entra ID, Exchange Online, Teams, SharePoint).
• Proficient in Windows 11 imaging, group policy, drivers, and performance diagnostics.

Responsibilities

• Own the support ticket queue end to end and meet targets.
• Triage, resolve, escalate, and document tickets.
• Administer Microsoft 365 services (Entra ID, Exchange Online, Teams, SharePoint, OneDrive).
• Manage device fleet in Intune / Endpoint Manager: enrollment, compliance, patching.
• Image, deploy, and retire laptops/desktops/mobile devices across locations.
• Maintain asset inventory and lifecycle planning.
• Implement security controls and HIPAA safeguards.

Skills

IT support

Desktop support

Microsoft 365

Intune / Endpoint Manager

Windows 11 troubleshooting

Networking basics

ITSM ticketing

PowerShell (scripting)

Tools

Intune

Endpoint Manager

Azure

Job description

About the roleMINNESOTA MENTAL HEALTH CLINICSTechnology Support AnalystInformation Technology · Twin Cities Metro · Full-TimeLocationTwin Cities metro — hybrid, with regular on-site work across our 11 clinic locations. Eagan is a home-based site with support across the clinic footprint occasionally. Mileage reimbursement availableReports toChief Information OfficerStatusFull-time, exemptCompensation$62,000 – $73,000 annually, depending on experienceBenefitsMedical, dental, and vision; PTO; retirement plan; mileage reimbursement for travel between locations; certification and exam reimbursementAbout the RoleMinnesota Mental Health Clinics operates 11 behavioral health locations across the Twin Cities. Our clinicians cannot see patients if their laptop will not authenticate; the office printer is down, or the site network drops. This role has that layer from end to end.You will be the person who makes technology work for our clinical and administrative staff — running the support queue, provisioning and retiring devices, administering our Microsoft 365 and Azure environment day to day, keeping security controls enforced, and maintaining the physical infrastructure at each site. This is a generalist role with real ownership, not a script-reading help desk seat.It is also a hands-on position. Expect to spend meaningful time on site — imaging machines, standing up a new clinic network closet, walking a therapist through Teams. Remote work is supported for queue work and administration, but this is not a remote-first job. Mileage between locations is reimbursed.What You’ll DoService Desk & ITSMOwn the support ticket queue end to end triage, prioritize, resolve, escalate, and closeMeet response and resolution targets, and keep ticket documentation clean enough that the next person can pick it up coldIdentify recurring issues and drive them out of the queue permanently rather than re-resolving themBuild and maintain knowledge base articles and end-user self-service documentationEnd User Computing & Device LifecycleProvision, image, deploy, and retire laptops, desktops, mobile devices, and peripherals across all locationsRun technical onboarding for new hires and technical offboarding for departures — accounts, devices, access, and dataManage the device fleet in Intune / Endpoint Manager: enrollment, compliance policies, application deployment, and patchingMaintain accurate asset inventory, warranty status, and lifecycle refresh planningMicrosoft 365 & Azure AdministrationAdminister Microsoft 365 day to day: Entra ID identity and group management, Exchange Online, SharePoint, OneDrive, and TeamsManage license assignment and optimize license spendSupport Azure-hosted services and hybrid identity as the environment evolvesExecute conditional access, MFA, and device compliance policies set with the CIOSecurity & ComplianceEnforce endpoint security controls: encryption, EDR, patch compliance, and local admin restrictionAdminister access provisioning and deprovisioning against least-privilege principles, and support periodic access reviewsRespond to security alerts and phishing reports, and assist with incident documentationMaintain technical safeguards in a HIPAA-regulated environment and support audit evidence collectionPhysical Infrastructure & Site SupportMaintain on-premises equipment at each clinic: network switches, wireless access points, firewalls, printers and MFPs, and conference room and telehealth equipmentCoordinate with ISPs, vendors, and building contacts on circuits, cabling, and site issuesSupport clinic openings, relocations, and buildouts — network closet standup, cabling coordination, and device stagingSupport physical security systems where they intersect with IT, such as badge access and camerasWhat We’re Looking ForRequiredThree or more years in IT support, desktop support, or systems support, with escalation-tier ownershipHands-on administration of Microsoft 365 (Entra ID, Exchange Online, Teams, SharePoint) — not just end-user support of itEndpoint management experience with Intune / Endpoint Manager or a comparable MDM platformWindows 11 troubleshooting depth: imaging, group policy, driver and application issues, and performance diagnosticsWorking knowledge of networking fundamentals: DHCP, DNS, VLANs, Wi-Fi troubleshooting, and VPNExperience with an ITSM or ticketing platform, and the discipline to work a queue to SLAComfort with physical work: racking equipment, running and terminating cable, lifting up to 50 lbs, and ladder workValid driver’s license and reliable transportation for travel among metro locations (mileage reimbursed)Clear written and verbal communication with non-technical clinical staffPreferredExperience in healthcare or another HIPAA-regulated environmentAzure administration exposure: resource management, hybrid identity, and backupCertifications such as CompTIA A+, Network+, or Security+; Microsoft MD-102 (Endpoint Administrator), MS-900, or AZ-104Scripting for automation, PowerShell preferredMulti-site or managed service provider (MSP) backgroundEHR application support experienceWhat Success Looks LikeFirst 90 days. You own the ticket queue independently. Onboarding and offboarding run on a documented, repeatable checklist. You have been to every site and know what is in each closet.Six months. Device fleet inventory is accurate and current. Intune compliance is above target across the fleet. The top three recurring ticket categories have been root-caused and reduced.Twelve months. Site infrastructure standards are documented and consistent across all 11 locations. You are the technical lead on clinic openings and move, and you have automated the repetitive parts of provisioning.Why MMHCYou will work directly with the CIO on a technology environment that is actively being modernized — a new EHR platform, a rebuilt identity and endpoint layer, and real investment in the stack. Small team, wide scope, and visible impact.We also invest in the people who run it: certification and exam costs are reimbursed, and there is a defined path from this role into systems and infrastructure work as the environment grows.The work supports clinicians delivering behavioral health care across the Twin Cities. When you fix something, someone gets seen.How to ApplySubmit your resume to [application email or portal]. Applications are reviewed on a rolling basis.Minnesota Mental Health Clinics is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for applicants with disabilities upon request.