Technology Support

Davenport Community Schools; Davenport (IA); On-site; USD 22,000 - 31,000; Full time

Job summary

The Davenport Community Schools Technology Support team in Davenport, IA is seeking a capable technology support professional to: execute tasks and maintain security software; assist with software applications; and document issues and solutions. This role emphasizes reliable teamwork, strong troubleshooting, and user-focused service.

Applicants should have 3–5 years in a tech environment, strong communication, and the ability to manage multiple tasks under pressure.

Qualifications

• 3–5 years experience in a technology environment.
• Able to communicate effectively and have good interpersonal skills.
• Must be accurate, efficient and detail oriented.
• Ability to analyze and prioritize tasks.
• Possess training skills and be able to present to and train staff and others.
• Ability to learn new equipment, tools, technology and software quickly.
• Good attendance and reliability.
• Ability to perform multiple tasks under pressure.
• Team player and proficient in multitasking.
• Demonstrated troubleshooting, follow-through and critical thinking skills.

Responsibilities

• Execute tasks and maintain security software.
• Assist with software applications (troubleshooting, website access, software access) to resolve problems.
• Develop and document procedures to efficiently resolve common problems.
• Provide technical help in person and over the phone.
• Document problems encountered and solutions; assist other technicians.
• Manage and complete projects assigned.
• Ensure compliance with software licensing by tracking purchases, keys and installations.
• Conduct in-service training for support staff.
• Install and test software as needed and assist in training.

Skills

Technical troubleshooting

Communication skills

Detail‑oriented

Team player

Multitasking

Staff training

Job description

Technology Support

Davenport Community Schools ASC - Davenport, Iowa Open in Google Maps

This job is also posted in TeachIowa, Iowa's Marketplace for education jobs

Job Details

Job ID: 5908735
Application Deadline: Posted until filled
Posted: Aug 31, 2026 3:00 PM (UTC)

Job Description

The Davenport Community School District is an EEO/AA employer.

Minimum Salary: $18.98 (Dependent on Education and Experience)

Duties&Responsibilities:

(EssentialFunctionsofPosition,MajorResponsibilities,SummaryofKeyDuties,SpecialAssignments,Relationships)

• Paystrictattentiontodetail
• Executejobsandmaintainsecuritysoftware
• Assistswithsoftwareapplications(troubleshooting,websiteaccess,softwareaccess)toresolveproblems
• Developsanddocumentsprocedurestoefficientlyresolvecommonproblems
• Providetechnicalhelpinpersonandoverthephone
• Providedocumentationofproblemsencountered,solutiontoproblemandassistothertechniciansinproblemresolution
• Interpreterrormessagesandprovideassistancewhenproblemsoccur
• Manageandcompleteprojectsassigned
• Ensurescompliancewithsoftwarelicensingagreementsbymaintainingandaccurateandup-to-datetrackingofsoftware purchases, license keys and installations.
• Conductin-servicetrainingforsupportstaff
• Writeandmaintaindocumentationforcurrentprocesses
• Installandtestsoftwareasneededandassistinthetrainingassociatedwiththesoftware
• WorkonalltechnologyequipmentintheDCSD(computers,chromebooks,scanners,etc.)
• Performsotherdutiesasassigned

PhysicalRequirementsofPosition:

(Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyanemployeetosuccessfullyperformthe essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Whileperformingthedutiesofthisjob,theemployeeisregularlyrequiredto-

• Sit,stand,speak,hear,see,andwalktocarryoutroutineduties.
• Mustbeabletooccasionallylift,move,orpushitemsof50lbs.suchasassistingchildrenormoving/rearrangingfurniture.
• Meetmultipledemandsfromseveralpeopleandinteractwiththepublicandotherstaff.

WorkEnvironment:

(Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthoseanemployeeencounterswhileperformingthe essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Noiselevelisquiettoloud.
• Workmaybeindoorsand/oroutdoors.
• Workmaybeinnon-air-conditionedrooms.
• Substance-freeenvironment.
• Fast-pacedatmospherewithconstantcontactwithstudents,staff,orthepublic.

SpecialQualificationDesired:

(PersonalQualities,Education,SkillsNeeded,Experience,Etc.

• 3-5yearsexperienceinatechnologyenvironment
• AbletocommunicateeffectivelyandhaveGoodinterpersonalskills
• Mustbeaccurate,efficientanddetailoriented
• Abilitytoanalyzeandprioritize
• Possesstrainingskillsandbeabletopresenttoandtrainstaffandothers,oneononeandingroups
• Abilitytolearnnewequipment,tools,technologyandsoftwarequickly
• Goodattendanceandreliability
• Abilitytoperformmultipletasksunderpressure
• Teamplayer
• Proficientinmultitasking
• Demonstratedtroubleshooting,follow-through,andcriticalthinkingskills

Position Type: Full-time
Job Categories:

Support Staff > Computer Support

Support Staff > Network Services

Equal Opportunity Employer

All employers submitting a job opening for posting on the Teach Iowa system will not discriminate in hiring on the basis of race, ethnicity, national origin, gender, age, physical disability, sexual orientation, gender identity, religion, marital status, or status as a veteran. A bona fide religious institution may choose to exercise the allowances in Iowa Code section 216.6.(6)d. Employers may have additional developed specific equal employment opportunity policies and procedures; please check with employers.

Job Requirements

Contact Information

• Nicole Stroupe
• 1702 N. Main St
• Davenport, Iowa 52803
• Phone: [phone]
• Email: [e-mail]

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