Technology Success Leader: End-User Experience

Focus on the Family; Colorado Springs (CO); On-site; USD 87,000 - 101,000; Full time

Benefits offered by this job

Norton LifeLock ID Theft Coverage

Legal Shield/ID Shield Coverage

AFLAC

403B Retirement Plan

Vacation Time

Sick Time

Holidays

Service Awards

Community Service Days

Bookstore Discount

Fitness Center

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Disability Insurance

FSAs

EAP (Employee Assistance Program)

Tuition Reimbursement

Warehouse Membership Reimbursement

Job summary

Focused on the Family is headquartered in Colorado Springs, CO, and seeks a Manager, Technology Success to ensure optimal end-user technology and SaaS strategy. You will lead Tier 1 and Tier 2 support, manage service delivery, and drive continuous improvement in IT governance and security across the organization.

The role requires strong leadership, ITIL expertise, and experience with enterprise SaaS. It offers a meaningful mission, a collaborative culture, and an opportunity to influence

Qualifications

• Bachelor's Degree in Computer Science, MIS, Business Administration, or related field; or equivalent management experience
• 5+ years of IT experience including 3+ years managing employees and teams in a technology environment
• ITIL Foundation Level Certificate; Practitioner Preferred
• 3+ years of experience implementing, managing, and executing IT leading practices such as ITIL
• Experience administering and managing enterprise SaaS applications, including licensing, integration, adoption, and vendor management
• Systems lifecycle management experience

Responsibilities

• Owns end user technology portfolio lifecycle: standards, evaluation, procurement, deployment, refresh, secure disposal
• Manages admin, adoption, integration, and lifecycle of key SaaS applications
• Sets Service Level Objectives with leadership and ensures targets are met
• Oversees Service Desk and Incident Management processes and reports
• Leads and mentors End User Support staff for consistent customer experience
• Manages vendor relationships for end user tech and SaaS licenses

Skills

Leadership

ITIL

SaaS applications

Vendor management

Information security

Service Desk

Incident Management

Strategy development

Governance

Education

Bachelor's Degree in Computer Science / MIS / Business Administration or related

Tools

ITIL

Enterprise SaaS applications

Job description

Focused on the Family is headquartered in Colorado Springs, CO, and seeks a Manager, Technology Success to ensure optimal end-user technology and SaaS strategy. You will lead Tier 1 and Tier 2 support, manage service delivery, and drive continuous improvement in IT governance and security across the organization.

The role requires strong leadership, ITIL expertise, and experience with enterprise SaaS. It offers a meaningful mission, a collaborative culture, and an opportunity to influence