Technology Strategy Lead for Cross-Functional Transformation

The Matlen Silver Group, Inc.; Dallas (TX); On-site; USD 76,000 - 83,000; Full time

Job summary

The Matlen Silver Group, Inc. in Dallas, TX seeks an experienced Technology Strategy Consultant to guide technology strategy and deliver executive-ready recommendations.

You will lead multi-month, cross-functional engagements, framing ambiguous problems and partnering with engineering, architecture, and business teams to drive data-driven decisions and insights on workforce management. Strong executive communication and stakeholder alignment are essential; contact center strategy experience is a

Qualifications

• 7–12+ years in management consulting, corporate strategy, business architecture, or transformation.
• Experience with cross-functional engineering, architecture, and business teams.
• Proven experience leading multi-month, cross-functional engagements.
• Strong executive communication and stakeholder alignment skills.
• Demonstrated ability to structure ambiguity and drive decisions using data.
• Experience in workforce management platforms is needed.
• Experience with contact center strategy, operations, or transformation decisioning is a strong plus.

Responsibilities

• Lead complex workstreams and frame ambiguous problems.
• Deliver executive-ready recommendations.
• Collaborate with cross-functional engineering, architecture, and business teams.
• Drive decisions using data and ensure stakeholder alignment.
• Apply expertise in contact center strategy, operations or transformation as a plus.

Skills

Management consulting

Strategy framing

Executive communication

Cross-functional collaboration

Data-driven decisions

Ambiguity structuring

Workforce management platforms

Job description

The Matlen Silver Group, Inc. in Dallas, TX seeks an experienced Technology Strategy Consultant to guide technology strategy and deliver executive-ready recommendations.

You will lead multi-month, cross-functional engagements, framing ambiguous problems and partnering with engineering, architecture, and business teams to drive data-driven decisions and insights on workforce management. Strong executive communication and stakeholder alignment are essential; contact center strategy experience is a