Technology Strategist (Remote)

Technical Link LLC; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

On-site 3 days/week

Full-time 40 hours

Travel to events

Internet/cell phone stipend

Healthcare benefits

Short Term Disability Insurance

Federal Holidays

Holiday Time Off

Annual bonus plan

Learning and Development reimbursement

Job summary

LINK seeks a Senior Design Strategist to lead innovative design strategies, collaborating with clients and internal teams to drive impactful visual storytelling and human-centered solutions.

You will develop narratives, guide cross-functional teams through ambiguity, and deliver executive-level deliverables that align with clients’ mission and brand. This role requires 10+ years of experience, security clearance eligibility, and a portfolio demonstrating strategic design decisions.

Qualifications

• 10+ years of experience in design strategy, service design, user experience, research, consulting, communications, or a related field.
• Ability to obtain and maintain a security clearance.
• Strong expertise in human-centered design, design thinking, systems thinking, facilitation, and strategic storytelling.
• Portfolio that demonstrates both design execution and strategic decision-making.

Responsibilities

• Lead and execute innovative design strategies for clients.
• Guide cross-functional teams through ambiguity, helping stakeholders build alignment and make informed decisions.
• Synthesize qualitative and quantitative findings into actionable insights and strategic recommendations.
• Develop visual frameworks, journey maps, service blueprints, ecosystem maps, and decision-support tools.
• Shape storytelling approaches for executive deliverables and strategic narratives.
• Mentor teammates and share tools, methods, and lessons learned.
• Facilitate workshops, design sprints, stakeholder engagements, and co-creation activities.

Skills

Design strategy

Design thinking

Systems thinking

Facilitation

Strategic storytelling

Mentorship

Education

Bachelor's degree in Design

Job description

Who We Are: LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories.

LINK is actively seeking a Senior Design Strategist to join our dynamic team, where we leverage strong partnerships and a robust portfolio of clients across diverse industries. You will be responsible for leading and executing innovative design strategies, collaborating with both internal teams and executive-level clients, and driving impactful visual storytelling to meet client objectives.

This is an exciting opportunity for an experienced professional to bring a combination of creative and strategic expertise to elevate LINK’s business growth and deliver high-quality, human-centered design solutions. You will work closely with clients to understand their challenges, develop compelling narratives, and implement design strategies that align with their mission, goals, and brand identity. Ideal candidates will have a proven track record of designing impactful visual experiences, utilizing data-driven insights, and collaborating cross-functionally to deliver exceptional client results.

Bachelor’s degree in Design, Communication, Sociology, Psychology, Human-Centered Design, or a related field.

• 10+ years of experience in design strategy, service design, user experience, research, consulting, communications, or a related field.
• Ability to obtain and maintain a security clearance.
• Strong expertise in human-centered design, design thinking, systems thinking, facilitation, and strategic storytelling.
• Well-versed in a variety of design strategy disciplines and able to select the appropriate approach for a given challenge.
• Demonstrated ability to balance multiple priorities and deadlines while maintaining high standards of quality and client service.
• Capable of mentoring and coaching others.
• Portfolio that demonstrates both design execution and strategic decision-making

Client Partnership & Design Strategy Leadership

Serves as a trusted advisor to clients by framing complex challenges, identifying opportunities, and applying human-centered design approaches to inform strategic decision-making.

Leads the development of design strategy approaches that align stakeholder needs, business objectives, and mission requirements.

Guides cross-functional teams through ambiguity, helping stakeholders build alignment and make informed decisions.

Leads mixed-method research efforts, including stakeholder interviews, contextual inquiry, observations, journey mapping, ecosystem analysis, and systems mapping activities.

Synthesizes qualitative and quantitative findings into actionable insights, opportunity areas, strategic recommendations, and design directions.

Translates technical, operational, and policy-focused challenges into human-centered insights and strategic considerations.

Guides research activities that inform organizational transformation, service design, experience design, and strategic planning efforts.

Develops compelling visual frameworks, journey maps, service blueprints, ecosystem maps, decision-support tools, and strategic narratives that communicate complex information clearly.

Shapes storytelling approaches that help stakeholders understand challenges, opportunities, tradeoffs, and future-state possibilities.

Collaborates with information designers and strategists to develop executive-level deliverables that support alignment and decision-making.

Establishes quality standards for design strategy deliverables and provides guidance that improves consistency across engagements.

Ensures visual outputs effectively communicate research findings, strategic recommendations, and organizational priorities.

Designs and facilitates workshops, design sprints, stakeholder engagements, and co-creation activities that advance strategic objectives and drive organizational alignment.

Develops facilitation approaches, agendas, exercises, and collaborative experiences that enable productive dialogue and structured problem-solving.

Synthesizes workshop outputs into actionable findings, recommendations, and implementation considerations.

Helps stakeholders navigate competing priorities, organizational complexity, and change initiatives through structured facilitation and engagement.

Guides teams in applying human-centered design methods throughout project lifecycles.

Mentors teammates through coaching, knowledge sharing, and constructive feedback.

Shares tools, methods, frameworks, and lessons learned that improve the quality and consistency of work across engagements.

Supports development of emerging practitioners by providing guidance on research, facilitation, synthesis, and visual storytelling approaches.

Contributes to the continued evolution of LINK’s design strategy practice through innovation, experimentation, and continuous learning.

• Minimum 3 days per week on-site
• Full time, 40 hours per week
• Some travel required to attend relevant events and conferences, and participate in LINK team events
• 100 monthly internet/cell phone stipend
• $LINK sponsored healthcare benefits including medical, dental, vision
• Company-paid Short Term Disability Insurance
• 11 Federal Holidays per year
• Paid Holiday Time Off (Christmas Eve through the New Year)
• Annual bonus plan participation
• 2,000 Learning and Development program reimbursement

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable state, local, and federal law.

If you are unable to complete this application due to a disability, contact Human Resources to ask for an accommodation or an alternative application process.