Technology Specialist: Vehicle Tech & Customer Training

Napleton Nissan; Town of Brookfield, Northern (WI, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Training

Vacation Time

Job summary

Ed Napleton Automotive Group at Lexus of Brookfield is seeking a Technology Specialist to provide training and technical support for vehicle software and devices. You will schedule service reviews, train customers on equipment use, and assist sales and service staff with technical knowledge.

The role emphasizes customer service excellence, multitasking in a fast-paced setting, and completing Lexus certification within the first 30 days. Equal opportunity employer.

Qualifications

• Strong organizational and time management skills.
• Effective interpersonal skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Schedule and establish set times for service appointments for technical reviews and/or additional training.
• Record information relative to each technical review in customer database.
• Provide training to customers to ensure they understand the value of the equipment and how to use it.
• Review and explain completed work and changes to customers when applicable.
• Provide technical training to sales, service and other employees as assigned by management.
• Maintain high customer service standards (CSI) and handle phone inquiries regarding appointment and work in process.
• Perform any administrative duties as assigned.

Education

High School Diploma

Job description

Ed Napleton Automotive Group at Lexus of Brookfield is seeking a Technology Specialist to provide training and technical support for vehicle software and devices. You will schedule service reviews, train customers on equipment use, and assist sales and service staff with technical knowledge.

The role emphasizes customer service excellence, multitasking in a fast-paced setting, and completing Lexus certification within the first 30 days. Equal opportunity employer.