Technology Specialist I

Parkway Schools; St. Louis (MO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Pension plan

403(b) plan

Life insurance

Paid time off

Promotional opportunities

Job summary

Parkway Schools is seeking a Technology Specialist I to support classroom and staff technology across our Northeast Middle School location in St. Louis, MO. This year-round role involves hands-on hardware maintenance, account support, and ticketing coordination, ensuring reliable instructional tech for students and staff.

Starting pay is $21.12 per hour with increases based on verifiable experience. This non-exempt, on-site position offers a strong benefits package and opportunities for growth

Qualifications

• Job related experience in a customer-facing service role is desired.
• Experience in Information Technology environments is a plus.
• Experience in K-12 public education industry is a plus.

Responsibilities

• Adheres to district procedures and escalation protocols to ensure consistent support outcomes.
• Attends hardware for classrooms, offices, and assigned users to prepare technology resources.
• Documents and manages support requests in the ticketing system from intake to resolution.
• Engages in professional development and feedback to increase technical proficiency.
• Maintains local technology inventory and workspace organization to prevent loss and ensure access to spare parts.
• Resolves software, account, and connectivity issues to restore access for students and staff.
• Serves as the primary on-site point of contact for Technology issues and on-site support requests.
• Transports equipment and supplies to facilitate movement of IT assets.
• Performs other related duties to ensure efficient functioning of the unit.

Skills

Customer-facing service

IT environments

K-12 education experience

Education

High School diploma or equivalent

Associate's Degree or equivalent preferred

Job description

Parkway is committed to hiring, retaining and investing in an exceptional staff that represents the unique diversity within our schools. We are proud to live by an ethos that outlines what it means to be a Parkway employee and the high expectations that come with that responsibility.

We're looking for an amazing candidate to serve as our Technology Specialist I.

Benefits

The Parkway School District is the leader in providing the BEST quality-of-life benefits in the St. Louis area. Our "Family Friendly" benefits offer you:

• Full coverage health, dental, & vision benefits included, with a second plan available at a shared cost
• Pension plan with 6.86% employer match
• 403 (b) and 457 plans with immediate participation
• Employer PAID life insurance
• Generous vacation, holiday, sick and personal leave time
• GREAT work environment in a West County location
• Promotional opportunities

Location: Northeast Middle School

Position: Year-round; 8 Hours

Status

Non-Exempt, 7

Open Date: 11/2/2026

Closing Date: 11/9/2026

Starting Pay: $21.12 per hour (& up, depending on verifiable experience)

Essential Functions

• Adheres to established District procedures and escalation protocols (e.g. following process checklists, utilizing knowledge base articles, recognizing when to escape complex issues to senior staff, etc.) for the purpose of ensuring consistent support outcomes and operating within the defined scope of the role.
• Attends hardware for classrooms, offices, and assigned users (e.g. imaging laptops, replacing screens/batteries, setting up projectors/interactive displays, unjamming printers, managing peripheral cabling, etc.) for the purpose of preparing technology resources for immediate and reliable use by students and staff.
• Attends meetings and training sessions (e.g. department staff meetings, safety briefings, new system orientations, etc.) for the purpose of conveying and gathering information required to perform job functions.
• Documents and manages requests for support and associated tasks in the ticketing system (e.g. showing ownership of requests from intake to resolution, logging detailed notes, ensuring tickets are closed accurately, etc.) for the purpose of maintaining a complete history of interactions, work performed, and ensuring accountability for all reported issues.
• Engages in professional development and feedback loops (e.g. reviewing closed tickets for accuracy, asking senior staff for guidance on unfamiliar issues, attending training on new hardware, etc.) for the purpose of mastering core job functions and increasing technical proficiency.
• Maintains local technology inventory and workspace organization (e.g. conducting device collection/deployment, auditing classroom equipment, securing high-value assets, keeping the workbench clean and safe, etc.) for the purpose of preventing loss, ensuring efficient access to spare parts, and projecting a professional image for the department.
• Resolves software, account, and connectivity issues (e.g. resetting passwords/MFA, clearing browser caches, troubleshooting Google/Office 365 syncing errors, identifying phishing attempts, configuring Wi‑Fi access, etc.) for the purpose of for the purpose of restoring immediate access to the digital platforms and instructional tools required for the school day.
• Serves as the primary on-site point of contact for Technology issues (e.g. receiving walk-up requests, fielding phone calls, monitoring the site ticket queue, greeting and working with vendors, etc.) for the purpose of for the purpose of ensuring that all students and staff receive timely, courteous, and reliable assistance in alignment with District service standards.
• Transports equipment and supplies (e.g. moving boxes of laptops between rooms, delivering toner, bringing e‑waste to a central collection point, etc.) for the purpose of facilitating the physical movement of IT assets to required locations.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Experience

Job related experience is desired in a customer-facing service role. Experience in Information Technology environments is a plus. Experience in K‑12 public education industry is a plus.

Education

High School diploma or equivalent required. Associate's Degree or equivalent preferred.

Certificates and Licenses

Valid Driver's License required.

Clearances

Criminal Background Check required.