Technology Specialist I

Charles R Drew Charter School; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

Charles R Drew Charter School seeks a Technology Specialist I to provide frontline technical assistance and customer service to the school community. You will help with devices, software, and network access, while maintaining security of the school’s network infrastructure.

You will manage the Incident IQ ticketing system, user accounts, directories, and permissions, and support audiovisual equipment and digital signage across facilities.

Qualifications

• Education: Some College/ Associate degree in information technology or a related field.
• 1–3 years of prior work-related experience.
• Preferred: Meraki Wi‑Fi Training, Google LMS Training, and Microsoft Active Directory.

Responsibilities

• Assist teachers, staff, and students with various equipment tasks.
• Provide users with support for devices in classroom or learning environments.
• Troubleshoot technical issues and implement solutions.

Skills

Customer service

Stakeholder engagement

Troubleshooting

Technical support

Education

Some College/ Associate degree in information technology or a related field

Tools

Meraki Wi-Fi Training

Google LMS Training

Microsoft Active Directory

Job description

Join the Drew Charter School Community

At Drew, we are a unified pre-K through 12 community where every individual is welcomed, valued, and belongs. We foster a joyful, restorative environment that balances academic focus with a commitment to innovation and celebrated growth. By centering our impact within the Villages of East Lake and serving a diverse student body, we create results that ripple across Metro Atlanta and beyond.

Working at Drew means being part of a thriving educational community dedicated to both student success and professional excellence. We offer our staff:

• A Culture of Belonging: Join a mission-driven environment rooted in "Eagle Pride" that embraces differences and unity.
• Empowerment & Innovation: We prioritize a talent strategy that values and empowers staff to lead with creativity and excellence.
• Purpose-Driven Impact: Contribute to a strategic vision where staff are supported in cultivating resilient, community-minded, and self-aware graduates.
• Collaborative Excellence: Work within a cohesive system that clarifies academic expectations and fosters meaningful relationships with families to accelerate student success.

Position Description

The Technology Specialist I has a high level of stakeholder engagement and is responsible for providing front line technical assistance and customer service administration to the school and its components. They also ensure the security and functionality of the schools' network infrastructure; assist teachers, staff, and students with issues that arise with devices, software, or network access; troubleshoot and maintain Wi-Fi and other network connectivity on user devices in addition to installing configuring various hardware around the buildings. The Technology Specialist I also manages the Incident IQ ticketing system, end user troubleshooting & knowledge base, user accounts, directories, and permissions and maintains various audiovisual equipment and digital signage.

Qualifications

Required

• Education: Some College/ Associate degree in information technology or a related field
• Previous Work-Related Experience: 1-3 years of prior work-related experience

Preferred

• Meraki Wi-Fi Training
• Google LMS Training
• Microsoft Active Directory
• Data Management Experience

Essential Job Functions

User Support - 50%

• Assist teachers, staff, and students with various equipment tasks
• Provide users with support pertaining to various devices in a classroom or learning environment
• Troubleshoot various technical issues and implement solutions

Asset Management - 35%

• Facilitate proper usage and administration of assets, in the form of software, such as Microsoft programs, Apple management, and Google learning management systems (LMS)
• Manage installation and configuration process for fixed assets such as Smartboards, audiovisual equipment, cameras, printers, and digital signage
• Track and manage school devices for teachers, staff, and students

System Administration - 15%

• Install, maintain, and support various software applications across the organization
• Manage user accounts, including but not limited to user authorizations and permissions
• Troubleshoot and maintain Wi-Fi, WAN, LAN, and other network components

Working Environment

Moderate risk and discomfort level: The work involves moderate risks or discomforts that require special safety precautions, e.g., working around moving parts, carts, or machines; exposure to contagious diseases or irritant chemicals. Employees may be required to use protective clothing or gear, such as masks, gowns, coats, boots, goggles, gloves, or shields.