Technology Services Group (TSG) Technician II

UPS; Shrewsbury (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a Fortune Global 500 organization that values innovation and teamwork. This role as a Technician II involves ensuring exceptional customer experiences through effective IT service management. You will lead the execution of customized solutions, manage resources, and provide technical training. If you are passionate about technology and customer service, this is a fantastic opportunity to grow in a supportive environment. With a focus on collaboration and performance, you'll be part of a team that drives success and cultivates skills for the future.

Qualifications

• Requires hardware, software, and database knowledge for integration with external systems.
• Knowledge gained through formal education and on-the-job training.

Responsibilities

• Provides technical training and development to departmental resources.
• Manages cost, inventory, and compliance for organizational resources.
• Establishes professional relationships with customers through engagement.

Skills

Root Cause Analysis

Customer Experience Management

Technical Training

Project Management

Financial Planning

Education

Vocational or Technical Degree

Tools

Remote Support Tools

Database Management Systems

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This isnot a remote or flex location position; employee is required to come into the facility for their regular schedule.

Job Level: Technician II

Internal Grade Salary: 009

Work Schedule: Mon - Fri - 18:00 - 02:30

The internal job posting will close on Tuesday, May 16 at 11:59 PM EDT

Job Description:

This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This person is responsible for the daily management of cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Responsibilities:

• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services during working hours
• Performs technical, analytical, or maintenance work.
• Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.
• Works within standard operating procedures and/or scientific methods.
• Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Applies experience and skills to complete assigned work within own area of expertise.
• Works with a moderate degree of supervision.

Qualifications:

• Employer will not sponsor a visa for this or future positions

• Must be currently located in the same geographic location as the job or willing to relocate yourself

• Requires hardware, software and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.