Technology Services Group (TSG) Technician II

United Parcel Service Of America; Vernon (MA, CT); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technician II to join their dynamic team. This role is pivotal in ensuring the successful execution of customized solutions and enhancing customer experience through advanced root cause analysis and effective management of IT services. The position demands a proactive approach to managing resources and compliance while fostering relationships with internal teams and external partners. If you are passionate about technology and eager to contribute to a rewarding culture, this opportunity is perfect for you.

Qualifications

• Requires hardware, software, and database knowledge for integration with external customer technology.
• Must be currently located in the same geographic location as the job or willing to relocate.

Responsibilities

• Ensure successful execution of customized solutions and organizational initiatives.
• Manage cost, equipment inventory, system compliance, and safety of organizational resources.

Skills

Root Cause Analysis

Customer Experience Management

Hardware Knowledge

Software Knowledge

Database Knowledge

Remote Support Tools

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This is not a remote or flex location position; employee is required to come into the facility for their regular schedule.

Job Details:

• Job Level: Technician II
• Internal Grade Salary: 009
• Work Schedule: Mon - Fri - 18:00 - 02:30

The internal job posting will close on Tuesday, May 16 at 11:59 PM EDT.

Job Responsibilities:

This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This person is responsible for the daily management of cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Qualifications:

• Employer will not sponsor a visa for this or future positions.
• Must be currently located in the same geographic location as the job or willing to relocate.
• Requires hardware, software, and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits.

Additional Details:

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran/disability status, age, sexual orientation, gender identity, or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National, a lawful permanent resident, or authorized to work in the U.S. for this employer.