Technology Service Desk Analyst — Flexible Hours & Fast IT Support

WEX; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

WEX is seeking a Technology Service Desk Technician to deliver fast IT support for end users, resolving incidents and service requests via multiple channels. You will log tickets, provide Tier 1–2 support, and maintain documentation while promoting self-service tools.

The role requires 1–3+ years in Microsoft desktop/server support, Active Directory, and Office/Google apps, with strong communication and a customer‑facing mindset.

Qualifications

• Fluent English communication to understand issues and explain solutions.
• 1–3+ years supporting Microsoft desktop/server OS.
• Experience with Microsoft Active Directory in a business environment.
• Experience supporting users/desktops/servers in a business context.
• Experience with Microsoft Office, G-suite and Google apps.
• Willingness to work outside standard hours as needed.
• Ability to create and maintain detailed documentation.
• Strong personal and team communication skills.

Responsibilities

• Manage incidents and service requests via IT portal, calls, and chats as single point of contact.
• Provide Tier 1 and Tier 2 IT support for end users.
• Follow procedures and log work tickets in the ITSM system.
• Mentor newer employees and share knowledge with the team.
• Communicate status and timelines to customers and document resolutions.

Skills

English fluency

Customer service

Documentation

Strong communication

Teamwork

Education

Information Technology degree

Job description

WEX is seeking a Technology Service Desk Technician to deliver fast IT support for end users, resolving incidents and service requests via multiple channels. You will log tickets, provide Tier 1–2 support, and maintain documentation while promoting self-service tools.

The role requires 1–3+ years in Microsoft desktop/server support, Active Directory, and Office/Google apps, with strong communication and a customer‑facing mindset.