Technology Product Lead

Flagship Kansas; Overland Park (KS); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology services provider in Overland Park is seeking a Senior Product Lead to enhance product ownership and accountability within their organization. This role involves defining product vision, managing product backlogs, and ensuring outcomes align with business objectives. Ideal candidates have over 8 years of experience in product management, strong analytical skills, and the ability to collaborate across teams. The position offers the opportunity to work in a dynamic environment, where product leads influence both strategy and execution.

Qualifications

• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication skills across technical and non-technical audiences.
• Demonstrated ability to own outcomes and value realization, not just delivery.

Responsibilities

• Define product vision and roadmaps aligned to organizational goals.
• Translate business objectives into clear product outcomes.
• Own product backlogs end-to-end, ensuring clarity on outcomes.

Skills

Product management

Analytical skills

Stakeholder engagement

Cross-functional collaboration

Education

8+ years of experience in product management

Tools

ServiceNow

Job description

at Quality Technology Services, LLC in Overland Park, Kansas, United States

Job Description

Why This Role Exists

We are building a Product organization to bring clear ownership, prioritization, and outcome accountability to critical technology platforms that power our business.

Today, much of our platform and systems engineering work is executed through strong teams and capable technology, but without consistent end-to-end ownership of outcomes , clear value identification , or transparent measurement of impact . Important work gets delivered, but it’s often difficult to answer fundamental questions:

• Why is this the right work right now?
• What outcomes are we driving?
• How do we know it’s working?

The Product Lead role exists to close that gap.

This role is aligned to our Data Center Build and Operate value stream, with a focus on enabling the end-to-end lifecycle of data center delivery through technology, data, and integrated systems. The Product Lead will operate at the intersection of physical infrastructure and digital platforms, partnering with construction, engineering, and operations teams to translate complex build and commissioning workflows into scalable product capabilities. This includes supporting domains such as site development, construction lifecycle management, power and capacity planning, and commissioning readiness through well‑defined systems, data models, and process automation. Experience working with infrastructure‑adjacent platforms, integrating across systems, and driving clarity in highly complex, multi‑system environments will be critical to success.

This role establishes a single accountable owner for the “what and why” across defined product areas – while remaining close enough to execution to ensure clarity, momentum, and learning. This is a senior individual contributor role with meaningful decision authority and hands‑on responsibility across both strategy and delivery.

How We Think About Product Ownership

We view product ownership as a continuous spectrum , not a fixed state:

• NOW : Capability‑based ownership and platform stabilization
• NEXT : Value‑aligned recomposition and shared accountability
• LATER : True end‑to‑end value streams with economic ownership

Importantly:

The work does not change.

Only how we frame ownership, outcomes, and success evolves.

Product Leads are expected to operate comfortably across this spectrum – protecting near‑term execution while intentionally shaping longer‑term outcome ownership.

What You’ll Own

Product Leads are anchored to one or more capability‑aligned product areas , such as:

• Core Transaction Platforms
• Commercial Enablement
• Trust, risk, and compliance

While each Product Lead is assigned to a specific area, the scope is intentionally designed to evolve from platform stewardship toward outcome and value‑driven ownership over time.

Role Mandate

As a Product Lead, you are accountable for:

• Defining what should be built and why
• Making priority and scope tradeoffs within defined investment guardrails
• Owning product outcomes , not just delivery
• Ensuring clarity and continuity from strategy through execution

This role blends strategic thinking with hands‑on product work . Product Leads are expected to move fluidly between defining outcomes, shaping work, and partnering with delivery teams to ensure intent is clearly understood and executed.

What You’ll Do

• Shape and evolve product vision and roadmaps aligned to organizational goals and technology strategy
• Translate business objectives into clear product outcomes, hypotheses, and success measures
• Align platform capabilities to KPI oriented outcomes such as scalability, reliability, automation, efficiency, and risk reduction
• Advocate for investments that measurably improve productivity and operational effectiveness
• Balance short‑term delivery needs with long‑term strategic outcomes

Hands‑On Product Ownership & Execution

• Own product backlogs end‑to‑end, ensuring work is clearly defined, sequenced, and aligned to outcomes
• Write and refine epics, features, and user stories as needed – especially for complex, high‑impact, or ambiguous work
• Lead backlog building and ongoing refinement to maintain a healthy, outcome‑oriented pipeline of work
• Partner closely with engineering and architecture to shape solutions, identify dependencies, and surface risks early
• Validate usefulness and impact of delivered capabilities with internal users and stakeholders
• Serve as the primary decision‑maker for prioritization, sequencing, and scope within your product area
• Foster collaboration, accountability, and continuous improvement across cross‑functional teams
• Empower teams with clarity of intent while allowing flexibility in how work is delivered
• Make informed decisions under ambiguity, time pressure, or incomplete information
• Actively remove obstacles to progress and value delivery

Ceremonies, Cadence & Flow

• Lead or actively participate in key product‑focused ceremonies, including backlog refinement and product planning
• Ensure shared understanding of priorities, intent, and success criteria across teams
• Partner with delivery leaders to support agile ways of working without becoming process‑bound
• Adjust focus and level of involvement as products, teams, and maturity evolve

Stakeholder Engagement & Communication

• Act as the primary liaison between engineering, architecture, business partners, and leadership
• Communicate priorities, progress, trade‑offs, and outcomes clearly and consistently
• Maintain transparency to build trust and alignment across teams and departments
• Continuously gather feedback and pain points to inform roadmap and backlog decisions

Metrics, Learning & Value Realization

• Define and track KPIs tied to efficiency, performance, reliability, and business impact
• Use data and analytics to inform prioritization and validate hypotheses
• Monitor adoption and outcomes of delivered capabilities
• Translate results and learning into roadmap and backlog adjustments

Basic Qualifications:

• 8+ years of experience in product management, product leadership, or related roles
• Demonstrated ability to own outcomes and value realization , not just delivery or backlog management
• Proven experience making priority and scope tradeoffs in complex, multi‑stakeholder environments
• Experience operating in highly cross‑functional domains , translating business and operational needs into product capabilities
• Demonstrated ability to work across multiple interconnected systems and platforms , driving clarity in complex environments
• Experience partnering closely with engineering, architecture, and operational stakeholders
• Comfort operating in ambiguous, fast‑evolving environments while maintaining forward progress
• Strong analytical and problem‑solving skills with a data‑driven mindset
• Excellent communication skills across technical and non‑technical audiences

Preferred Skills:

• Experience working with or adjacent to platforms that support large‑scale infrastructure delivery and operations is highly valuable, including:
• Asset, Capacity & Infrastructure Management: ServiceNow, asset lifecycle platforms, capacity planning tools