Enterprise Operations SME/Shift Lead- AFCENT

Semper Valens Solutions; Sumter (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Enterprise Operations Subject Matter Expert/Shift Lead to oversee operations at Shaw AFB. This pivotal role involves leading training for both contractors and government personnel, ensuring seamless IT operations, and troubleshooting complex network issues. The ideal candidate will possess a strong background in IT management, with expertise in Unix/Linux and firewall technologies. Join a team dedicated to excellence in service delivery and operational efficiency, where your skills will be instrumental in supporting critical missions.

Qualifications

• 3+ years' relevant experience in IT operations or services management.
• VCTA, CCNA, and ITIL Foundations certifications required.

Responsibilities

• Lead training for contractors and government personnel.
• Document processes for operations knowledge books.
• Analyze network topology and report on performance.

Skills

IT operations/services management

Unix/Linux

Firewall experience

Cisco troubleshooting

Microsoft troubleshooting

Education

B.S. in related field

5+ years of relevant experience

Tools

Firewall toolset

NOSC automated toolsets

Job description

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• This position is contingent upon contract award**
  
  

Enterprise Operations SME/Shift Lead

Full Time Shaw AFB, SC

Secret Clearance

• This position is contingent upon contract award**
  
  

Responsibilities

Job Description:

The EO SME/SL will serve as Enterprise Operations section lead training representative for both contractors and government personnel to include Cisco, Microsoft, and hardware troubleshooting. The EO SME/SL's full time duty location will be onsite at Shaw AFB, SC but travel may be required to countries within the CENTCOM Area of Operations.

Job Duties

• Demonstrate expertise in a broad range of technical skill sets tempered with confidence, leadership, and management capabilities to support the NOSC Director of Operations and Watch Officers.
• Document processes and logic diagrams for regularly accomplished tasks on the NOSC operations floor as well as processes utilized by support technicians, typically referred to as Operations Knowledge Books.
• Research and analyze network topology via NOSC automated toolsets and a myriad of networking metrics to ascertain connectivity, topology, and status to recognize sub- standard network performance.
• Develop reports and trend analysis documentation on bandwidth and network security
• Utilize the Firewall toolset to accurately analyze and report on the overall health of local and deployed firewalls.
• Perform enterprise Level firewall fault isolation and correction to include troubleshooting ACLs affecting other network traffic.
• Perform local installation and local and remote administration of firewalls to include command line and GUI interfaces.
• Create, maintain and update a work schedule that provides 24/7 coverage for an IT Tier 2 enterprise help desk.
• Develop and maintain training plans for all operations floor positions and train operations personnel on new system installations and operating application upgrades.
• Serve as the Director of Operations' liaison to provide critical information flow with all NOSC sections and senior military leadership.
• Provide technical direction to other contractors for IT tier two enterprise help desk
  
  

Qualifications

• B.S. in related field and 3 or more years' relevant experience(preferred); OR 5 or more years of relevant experience AND IT operations/services management, Unix/Linux, HBSS, and Firewall experience.
• VCTA, CCNA, and ITIL Foundations required.
• Active Secret Clearance required.
  
  

About Semper Valens Solutions

Semper Valens Solutions, Inc. (SVS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community.

At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks and operational processes.

We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan.

Semper Valens Solutions is an Equal Opportunity Employer

Semper Valens Solutions proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth, or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at [phone].

Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws.

All Jobs at Semper Valens Solutions: https://sempervalens.com/careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Information Services

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