Technology Operations Specialist II

Bank of America; Pennington (NJ); On-site; USD 85,000 - 154,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Discretionary incentive eligibility

Job summary

Bank of America is seeking an experienced Application Performance Analyst to design and maintain monitoring for complex software systems in a demanding environment. You will define KPIs, establish thresholds, and build alerting to proactively detect issues.

Responsibilities include collaborating with production support teams, ensuring timely performance indicators, and driving continuous improvements in monitoring capabilities to support business goals.

Qualifications

• 5+ years of experience with IT monitoring dashboards/alerts using Splunk or Dynatrace.
• Experience with Java/.NET programming languages.
• Excellent written and verbal communication skills.
• Ability to learn new technical skills quickly; manage multiple priorities.

Responsibilities

• Develop sophisticated application monitoring for detection and diagnosis of performance and availability issues.
• Define KPIs, control limits, and health dashboards; set thresholds for proactive alerts.
• Own timelines and accuracy of application performance indicators and notifications.

Skills

Innovative Thinking

Production Support

Result Orientation

Risk Management

Solution Design

Adaptability

Analytical Thinking

Collaboration

Influence

Solution Delivery Process

Architecture

Automation

DevOps Practices

Project Management

Stakeholder Management

Education

College degree in Computer Science or Technical field

Bachelor's degree in a related field

Tools

Splunk

Dynatrace

Glassbox

Sitescope

Catchpoint

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

Looking for a resource that is able to develop sophisticated application monitoring that helps with detection and diagnosis of performance and availability issues of complex software applications.

Application Performance Analysts on this team gather key performance indicators (KPIs), determine control limits for normal operation, and create traffic light health dashboards based on the information available

Work with peer production support teams to accurately determine thresholds that will help fire off alerts that will notify teams of a problem proactively

Take ownership of the timelines and accuracy of application performance indicators.

Required Qualifications:

• 5+ years of experience working with IT support preferably creating monitoring dashboards/alerts using tools like Splunk, Application Performance Management Tools like Dynatrace.
• Experience with Programming languages Java/.NET
• Candidate must have excellent written and verbal communications skills.
• Ability to learn new technical skills quickly
• Manage multiple priorities
• Ability to communicate effectively across all levels
• Willingness to learn and adapt in a rapidly evolving environment
• Able to work independently or as a part of the team

Desired Qualifications:

• Exposure to programming languages for any AI development is a bonus.
• Familiarity with other monitoring tools like Glassbox, Sitescope, Catchpoint is a plus
• Strong diagnostic and analytical abilities
• Metric tracking experience
• Able to create documentation
• College degree in Computer Science or Technical field
• Process Improvement experience

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$85,000.00 - $154,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.