Production Services Specialist II

Bank of America; Pennington (NJ); On-site; USD 74,000 - 144,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Benefits package

Job summary

Bank of America is seeking an experienced IAM/SIEM/SOAR production support professional to deliver end-to-end security and infrastructure services. The role focuses on incident response, root cause analysis, and collaboration with IAM, DevOps, and platform teams to ensure continuity and regulatory compliance.

The ideal candidate will have 5+ years in production support, strong Linux skills, and hands-on experience with Splunk.

Qualifications

• 5+ years of production support experience with expert level knowledge of MFA technologies, Splunk.
• 5 C’s of cyber security - Change, Compliance, Cost, Continuity and Coverage.
• SIEM/SOAR expertise to strengthen cyber resilience and translate Splunk skills into impact.
• Experience with Identity, Authentication and Access Management (IAM) and DevOps/SRE space.
• Strong Linux experience and SIEM/SOAR space knowledge; ITIL familiarity.

Responsibilities

• Monitor, incident response, and triage to meet SLAs.
• Identify root cause and coordinate permanent fixes with teams.
• Support and improve security operations and threat detection.
• Collaborate with cross-functional teams across IAM, DevOps, and platform services.
• Document issues, resolutions, and playbooks for future incidents.

Skills

Adaptability

Analytical Thinking

Influence

Production Support

Risk Management

Automation

Collaboration

Innovative Thinking

Result Orientation

Solution Design

Business Acumen

DevOps Practices

Project Management

Solution Delivery Process

Stakeholder Management

Tools

Tower

BladeLogic

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

The APS&E Production Services team is responsible for providing end-to-end client facing business aligned infrastructure engagements, design, plan, build, delivery operations and data management support. This position is expected to deliver above and beyond services to our internal customers to facilitate business continuity with a meet or exceed SLAs. This includes monitoring, incident response, problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination for a permanent fix – in accordance with agreed best practices.

The ideal candidate will have over 5 years of hands on experience within the realm of IAM (identity and Access Management) space. Well conversant with the tools and applications employed within the highly regulated FinTech industry.Hands-on knowledge of Access management and Entitlement technologies. Must have experience in Windows OS, RedHat Linux, SQL queries, SQL/Oracle & other flavors of databases. Well versed with RedHat Linux OpenShift containers, Atlassian JIRA & Horizon platforms, GitHub, Ansible, Jenkins, ITSM Remedy, ServiceNow Splunk, Dynatrace, PowerShell/Unix Scripting, cloud experience including other CI/CD DevOps tools.

Required Qualifications:

5+ years of production support experience with expert level knowledge of MFA technologies, Splunk. Window OS, SQL/Oracle DB & Unix/Linux

Well conversant with 5 C’s of cyber security - Change, Compliance, Cost, Continuity and Coverage

Passionate about cybersecurity and automation, a SIEM/SOAR expert to help us strengthen our cyber resilience, turning Splunk skills into impact

Use Splunk skills to fight threats and keep financial services secure

Medium level experience in SIEM/SOAR administration and security operations

Strong hands-on knowledge of Splunk (searches, dashboards, alerts, playbooks)

Solid understanding of cybersecurity frameworks, threat detection, and incident response.

Excellent knowledge of Identity, Authentication and Access Management (IAM) domain including SRE and DevOps space

Must have senior level production support experience and troubleshooting skills in SIEM/SOAR space, Splunk and IAM technologies

Must be able to comply with bank regulatory and compliance policies

Must have expert level of Linux experience and must be well versed in Splunk queries

Well versed with ITIL framework

Excellent Communication Skills lateral and vertical - be able to clearly explain issues, their impact and how to address them

Must be a great team player - be able to collaborate with other team members within or outside the group

Must be available for on-call coverage and willing to work off hours as and when needed

Must be willing to work on-site 3 days a week as per current bank policies

Demonstrate a strong work ethics and takes pride in accomplishment

Must be able to handle and work under pressure and stress

Must be available for on-call coverage 24/7 and willing to work off hours as and when needed

Attention to detail - able to evaluate smallest details

Problem-solving - be able to address complex challenges in creative ways

Desired Qualifications:

CISSP or other equivalent Information Security domain certificates will be added value

A cybersecurity pro to safeguard systems in the fast-moving FinTech world

Go getter exhibiting strong motivation and drive for results and success

Persists in the face of significant difficulties, does not give up easily

Tower, BladeLogic

Strong understanding of network technologies

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay range

$73,600.00 - $143,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.